Customer claims our PDF is corrupt

Aspose.PDF Product Family
1

We render PDFs from XPS with Aspose.Pdf.dll version 9.0.0.0 and haven't had a problem with them being ingesting by third party content systems. However, one customer is reporting that the files are corrupt even though they load fine in Adobe Reader.

We used the following tool to validate the PDF:
http://sandsprite.comhttps://blog.aspose.com/?uid=7&pid=57

and got the following error:

It was a decompression error “stream # 6 org sz = (0x41)”


Once the PDF generated by Aspose is repaired, the customer's third party system can accept it. Why would Aspose generate a PDF that is considered corrupt and departing from the Adobe standard?

Thanks.


2

Hi Chris,


Thanks for your inquiry. We will appreciate it if you please share a sample document here. We will test it at our end and will provide you information accordingly.

We are sorry for the inconvenience caused.

Best Regards,
3

Sample PDF is attached.

4

Hi Chris,


Thanks for sharing document. We have tested the document with Adobe Preflight tool and unable to notice any issue. However, your referenced tool PdfStreamDumper is showing error on the PDF file. So we logged an investigation ticket PDFNEWNET-38817 for further investigation. We will keep you updated about the issue resolution progress.

We are sorry for the inconvenience.

Best Regards,
5

Hello,

Do you get any warnings/errors with the attached PDF 1.7 document in Adobe Preflight?

Thanks,
Chris
6

Hi Chris,


Thanks for your inquiry. I have checked Syntax issue of your shared PDF with Adobe Acrobat XI Preflight and unable to notice any error/warning. Please find attached screenshot for reference.

Best Regards,
7

Hi Chris,


In addition to above reply. Our product team is investigating the issue and we need your sample code that you use to create the problematic PDF documents for further investigation.

We are looking forward to your sample code.

Best Regards,