EML to TIFF: Conversion Removes Numbers, Dot and Blank Spaces from Text

Aspose.Email Product Family
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1

Hi,

We are facing below issue in convert:

We have observed that on all text mails(non-html), there are some characters being omitted when converting to a tiff.

The missing characters are a number, a dot and blank spaces at the starting of a line.

It observed for .eml file only and not for .msg file

2

@sheejori,
Thank you for contacting support.

Please check your results using the latest version of Aspose.Email. If the issue persists, please share the following:

  • input EML file
  • code example reproducing the problem
  • output TIFF file
3

customer file testing.zip (30.9 KB)

Hello Team ,

Uploaded sample converted tiff and input eml file.

4

@MangeshIBM,
Thank you for the file samples.

I am assuming you are using the method described here to convert your EML file to TIFF (EML → MHTML → DOC → TIFF). Could you please confirm or share your code example?

With Aspose.Email 21.10 and Aspose.Words 21.11, I used the following code example:

using (var mailMessage = MailMessage.Load("CustomerSampleEmail.eml"))
{
    var messageStream = new MemoryStream();

    var saveOptions = SaveOptions.DefaultMhtml;
    saveOptions.MhtFormatOptions = MhtFormatOptions.WriteHeader;

    mailMessage.Save(messageStream, saveOptions);
    messageStream.Position = 0;

    var wordDocument = new Document(messageStream);
    wordDocument.Save("CustomerSampleEmail_out.tiff", SaveFormat.Tiff);
}

Please try to use it.

API Reference: MailMessage Class | MhtSaveOptions Class | Document Class

5

Hello Team ,

I have used above code as it is and it is working at my end.
in the output it is showing only evaluation purpose . so where I can get official fix (Production dlls) so I can merge those in our code.

6

@MangeshIBM,
If I understand correctly, you are using the evaluation version of Aspose.Email and/or Aspose.Words. To get a version without limitations, evaluation messages and watermarks, you can obtain a license by contacting Aspose.Purchase forum.

7

We already have licensed let me re-open similar ticket with paid support

8

Paid Ticket No: 175661

9

Paid Ticket No: 175661

10

@MangeshIBM,

Could you please clarify if you have both licenses for Aspose.Email and Aspose.Words or do you have an Aspose.Total license?