Error �Cannot extract the embedded font� after saving Word as PDF with latest version of Aspose.Words .NET (16.3.0.0)

Aspose.PDF Product Family
1

Hello,

This problem start happening after I upgrade to Aspose.PDF (11.5.0.0) and Aspose.Words (16.3.0.0).

Here is what I’m doing:

1- Saving Word documents as PDF

2- Then add a footer to each PDF

3- And finally concatenate the converted PDF files in a single PDF

It all seem to be good but after I open the converted documents (from the step 2) with adobe latest version many of the files got this popup error:

“Cannot extract the embedded font ‘FAAAAH+Calibri’. Some characters may not display

or print correctly.“

And the concatenated file (from step 3) has this error:

“‘MergedFiles016bef36-fd5d 4271-9520-3f0cbc9ea92b.pdf’ because it is either not a

supported file type or because the file has been damaged (for example, it was sent as an

email attachment and wasnt correctly decoded). “

I found that if I use this FontEmbeddingMode = PdfFontEmbeddingMode.EmbedNone, the errors go away, but that’s not good, because the files loss their original fonts.

This problem didn’t occur with the previous version of Aspose with the exact same files, so I believe it’s a bug in this latest version.

I have attached a sample Wondows Form Application where you can see the error I described above.

This bug is causing serious problems in my company can you please provide a solution for this?

Thanks in advance

2
Hi Mario,

Thanks for your inquiry. Could you please attach your input Word document here for testing? Please also share the old version of Aspose.Pdf and Aspose.Words which works correctly. We will investigate the issue on our side and provide you more information.
3

Hello,


Thanks for your reply.
I have attached the original Word documents and the result PDFs with the errors.
The old version of Aspose.Pdf is 9.6.0.0 and Aspose.Words is 14.8.0.0 also in the attachment.
4
Hi Mario,

Thanks for sharing the documents. We have converted the shared documents to Pdf using latest version of Aspose.Words for .NET 16.3.0 and have not found any issue with output Pdf. I am moving this forum thread to Aspose.Pdf forum. My colleagues from Aspose.Pdf team will investigate the issue on their end and update you via this forum thread.
5

Hi Mario,

Thanks for your inquiry. I have tested the scenario and noticed the reported regression issue, so I have logged a ticket PDFNEWNET-40668 in our issue tracking system for further investigation and rectification. We will notify you as soon as it is resolved.

We are sorry for the inconvenience caused.

Best Regards,

6

Hello,

Can you please give me an estimation about when could this problem will be solved, because we have to warn our clients for how long they need to wait for the fix.

Thanks

7

Hi Mario,


Thanks for your inquriy. It seems the issue has been fixed in result of some other fix in Aspose.Pdf for .NET 11.6.0. Please download and try the latest version of Aspose.Pdf for .NET, it will resolve the issue.

Please feel free to contact us for any further assistance.

Best Regards,

8

Hello,


The lastest version solved the problem.

Than you so much
9

Hi Mario,


Thanks for your feedback. It is good to know that you have manged to resolve the issue.

Please keep using our API and feel free to contact us for any further assistance.

Best Regards,
10

The issues you have found earlier (filed as PDFNEWNET-40668) have been fixed in Aspose.Pdf for .NET 11.7.0.

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