Error converting Docx to Doc Format using Aspose.Words.dll

Aspose.Words Product Family
1

HI,

I'm using .net dll Aspose.Words.dll to convert Docx to Doc format.

On one of the server it stop working with no error messege.

Is there a log ? how can I config it ?

thanks

2

Hi Amir,


Thanks for your inquiry. First off, please make sure you’re using latest version of Aspose.Words on all servers.
http://www.aspose.com/community/files/51/.net-components/aspose.words-for-.net/default.aspx

Secondly, to ensure a timely and accurate response, it would be great if you please create a standalone (runnable) simple console application that helps us reproduce your problem on our end and attach it here for testing. As soon as you get this simple application ready, we’ll start investigation into your issue and provide you more information. Also, please attach your input .DOCX document here for testing.

Best regards,

3

Hi,

Thanks for your response.

unfortunately we are working at a secure enviroment and cant publish any document or Application to the web.

As i mention, the same code works find on our development server so i'm guessing some thing in the Prod Env is preventing the conversion.

Is their a log ? if so, how do i confog it ?

Thanks.

4
Hi Amir,

Thanks for your inquiry. Unfortunately, it is difficult to say what the problem is without source code and your DOCX. We need your code and document to reproduce the problem on our end.

Please note that it is safe to attach files in our forums. If you attach your document here, only you and Aspose staff members can download it. Also you can send the file to my e-mail as described here:
You can also remove any sensitive information by replacing it with dummy data instead.

Secondly, I am afraid, Aspose.Words doesn't write log (e.g. to files on disk). Please try debugging your code to see if Aspose.Words code throws any exceptions or not?
Best regards,