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How to Send License File to Support Team

If you need to send a license file to support team for testing purposes, please follow the below steps:

  • Click on the name of support team member to whom you want to send the private information like license file, propriety data, user credentials, passwords etc.

  • A popup will appear. Click Message option to share the information privately

  • A new window will appear where you can add details and share attachments as you do in normal public forums. But this time, it will be private and will only be accessible to you, the user whom you have sent this to and administrator

  • Please remove the “RE:” keyword from the title of the private message, because it is a reserved keyword of Discourse

  • Please don’t remove the default forum thread link as it specifies to which forum thread this private message is linked with

  • Add details and press Message button. Private information will be sent to concerned support team member

  • Once you have sent a private message, notify the support team member in related forum thread from where you spawned this private message so that it is not missed