Evaluation Only. Created with Aspose.Words.. message has started appearing in prod

Aspose.Words Product Family
1

Hi,

In our prod environment we have started receiving this message around the new year date, previouslty it was working fine (the system went live on 22nd Nov). The Aspose license seems to have expired and is adding a banner “Evaluation Only. Created with Aspose.Words. Copyright 2003-2011 Aspose Pty Ltd.” to the top of converted documents and is truncating the document at four pages.

I can send you the .lic file in a direct email but when I checked the license files I found this expiry date

20141117

and we downloaded the dlls in Oct 2013 so theoritically it should work.

Please advise how to address this issue.

Thanks,

Hassan

2

Hi Hassan,


Thanks for your inquiry. Please email your license file to us. We will investigate the issue on our end and provide you more information. In order to post your license file to us please follow the instructions provided in the following link:

Best regards,

3

I have just sent you the files, please check

4

Hi Hassan,


Thanks for sending your license files. I have checked your license file (Aspose.Words.lic) with 13.12.0 on my side; it is a valid license for this version of Aspose.Words for .NET. So, here are possible things you can do:

  • Make sure your call to SetLicense gets executed. Step through in the debugger.
  • Make sure your code does not catch an exception thrown by Aspose.Words licensing code. For example, Aspose.Words will throw if it cannot find the license.
  • Make sure the input documents do not already have the evaluation message. Aspose.Words does not delete existing evaluation messages.
  • Make sure SetLicense is executed before you instantiate any Document object.

Please let me know if I can be of any further assistance.

Best regards,