Exception during document downloading

Aspose.PDF Product Family
1

Good morning!


Today we’ve started to have strange problem while trying to download document from Saaspose storage. We’re using GET request with URL

/v1.0/words/document_name.docx?appSID=app_sid&format=pdf&signature=signature

and 2 out of 3 requests usually fails with exception:

org.apache.http.ConnectionClosedException: Premature end of Content-Length delimited message body (expected: 346913; received: 4096) (number can be different)

We did not changed our code that is responsible for document generation for months. This problem started to appear only today.

Can you please suggest what is the problem here and what we can do to resolve it?
2

Hi Alexander,


Thank you for contacting support. I’m sorry to share with you that I’m not able to replicate this error message on my side. Could you please share further details i.e. App SID, App Key and email address registered with your account? This will help us investigate the issue in detail. You can send this information through email as narrated here:
https://forum.aspose.com/t/how-to-send-license-file-to-support-team/225542

We’re sorry for your inconvenience.