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Error converting file with comments

Hello, we have an error trying to convert a docx file to PDF:

java.lang.NullPointerException

at com.aspose.words.zzZNT.zzZHf(Unknown Source)

at com.aspose.words.zzXH.zzZ(Unknown Source)

at com.aspose.words.zzXH.zzZ(Unknown Source)

at com.aspose.words.zzZNY.zzT(Unknown Source)

at com.aspose.words.zzZNL.zzZ(Unknown Source)

at com.aspose.words.zzZNY.zzV(Unknown Source)

at com.aspose.words.zzZNY.zzZ(Unknown Source)

at com.aspose.words.Document.zzZ(Unknown Source)

at com.aspose.words.zzZZ5.zzY(Unknown Source)

at com.aspose.words.zzZZ5.zzZ(Unknown Source)

at com.aspose.words.Document.zzZ(Unknown Source)

at com.aspose.words.Document.zzZ(Unknown Source)

at com.aspose.words.Document.zzP(Unknown Source)

at com.aspose.words.Document.save(Unknown Source)

We made many tests and seems that the error is produced by a comment that is is attached to a paragraph which is in two pages. For verification purpose you can download the file attached to this case. Our testing process was made with the latest version of the product (aspose-words-14.12.0-jdk14.jar).

We will appreciate any help or orientation in order to solve this issue.

Hi Daniel,

Thanks for your inquiry. I
have tested the scenario and have managed to reproduce the same issue
at my side. For the sake of correction, I have logged this problem in
our issue tracking system as WORDSNET-11394. I have linked this forum
thread to the same issue and you will be notified via this forum thread
once this issue is resolved.

We apologize for your inconvenience.

Hello Tahir, could you tell me if there is any progress with this issue or if you have an estimated date of resoultion.

Regards,

Hi Daniel,

Thanks for your inquiry. I would like to
share with you that issues
are addressed and resolved based on first come first serve
basis. Currently, your issue is pending for analysis and is in the
queue. I am afraid, we can’t provide you any reliable estimate at the
moment. Once your issue is analyzed, we will then be able to provide you
an estimate.

Thanks for your patience and understanding.

The issues you have found earlier (filed as WORDSNET-11394) have been fixed in this .NET update and this Java update.


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