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Error in client environment

Hi There

We had a live meeting with our client today. We found the following log in the wordIO function log during the 3rd party import fail. This issue is not able to replicate in our local or server. I am wondering have you ever seen this kind error before or what do we need to look at. We are using Asposed.words (14.12.0.0)

2016-01-05 13:19:53,979 [ExecuteTask68355] ERROR Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter [(null)] - Failed while validating the xml generated by Aspose.
System.NullReferenceException: Object reference not set to an instance of an object.
at Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter.DeleteNextNode(XmlNode instrNode, Int32& copyInstrTextCounter)
at Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter.DeleteNextNode(XmlNode instrNode, Int32& copyInstrTextCounter)
at Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter.DeleteNextNode(XmlNode instrNode, Int32& copyInstrTextCounter)
at Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter.ValidateWML(String xmlPath, Boolean& stillSomeTagsAreCorrupt)
2016-01-05 13:19:53,995 [ExecuteTask68355] ERROR Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter [(null)] - Failed while validating the xml generated by Aspose.
System.NullReferenceException: Object reference not set to an instance of an object.
at Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter.DeleteNextNode(XmlNode instrNode, Int32& copyInstrTextCounter)
at Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter.DeleteNextNode(XmlNode instrNode, Int32& copyInstrTextCounter)
at Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter.ValidateWML(String xmlPath, Boolean& stillSomeTagsAreCorrupt)
2016-01-05 13:19:53,995 [ExecuteTask68355] ERROR Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter [(null)] - Failed while validating the xml generated by Aspose.
System.NullReferenceException: Object reference not set to an instance of an object.
at Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter.DeleteNextNode(XmlNode instrNode, Int32& copyInstrTextCounter)
at Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter.ValidateWML(String xmlPath, Boolean& stillSomeTagsAreCorrupt)
2016-01-05 13:19:53,995 [ExecuteTask68355] ERROR Upside.Contract.Service.WordIo.DocumentConversion.Aspose.AsposeDocumentConverter [(null)] - Failed while validating the xml generated by Aspose.

Hi Scott,

Thanks for your inquiry. Please note that Aspose.Words mimics the same behavior as MS Word does. From the exception detail, it seems that this issue is not related to Aspose.Words. We suggest you please use latest version of Aspose.Words for .NET 15.12.0 and let us know how it goes on your side. Hope this helps you.