Hello Team,
We are facing the Character Misalignment issue in Excel when converting into PDF.
We attatched the source file for your reference. Kindly try to fix the issue ASAP.
Excel_Issue_OriginalFile.zip (110.7 KB)
Issue_Addon.zip (257.7 KB)
Hello,
Thank you for providing the source Excel files and the sample output for our review.
We have successfully reproduced the issue you described. During the Excel to PDF conversion process, we observed significant character rendering failures where text in the headers, tables, and diagram labels is replaced by empty square boxes (tofu). While the document layout and graphical elements remain intact, the text content is currently unreadable due to these missing glyphs.
Our initial analysis suggests this is caused by a font substitution or character encoding failure during the rendering process. We are now investigating the root cause to ensure all characters are correctly mapped to their corresponding glyphs in the output PDF.
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): CELLSNET-60003
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.