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Exception "Fatal exception" when converting FBX to image

I am trying to convert an fbx file to an image, but everytime I call scene.render() I get a fatal exception.
I have downloaded the Aspose3D samples and here I get the same error.
I’m using LWJGL version 3.2.3 and java build 11.0.5+10-LTS.
I have attached the log file. In the samples i uncommented line 142 RenderToFile.run();
hs_err_pid16140.zip (12.1 KB)

@Mattieeec3,

Can you please share complete environment details along with source code so that we may further investigate to help you out.

I have tried the same project, with the same Java JDK and LWJGL library on 2 other devices which seemed to be working fine. Thus the problem is only persists on one device.

The source code I’m using now is the sample project from Aspose3D
(https://github.com/aspose-3d/Aspose.3D-for-Java -> Render/RenderToFile.java)
The specs and drivers of the device that doesn’t work can be found in the attached screenshot.
poa.PNG (102.3 KB)

@Mattieeec3,

Can you please share source fbx file which you used on your end. We will investigate and will create investigation ticket if needed.

@Adnan.Ahmad

I have put the source code in a seperate project including the fbx file (Input folder) which can be found here: https://drive.google.com/open?id=15WaVCqUlh9aBro44EcSUUMmlCZnfZnFZ
Besides the project not running on a certain device I also encountered another problem: the fbx is loaded but at the bottom of the bridge you can see that the part below isn’t rendered for some reason (check Output folder for pictures), this is how it should be: bridge.PNG (44.5 KB)

@Mattieeec3,

Thank you for the details.

We have logged a ticket with ID THREEDJAVA-68 in our issue management system for further investigation and resolution. The ticket ID has been linked with this thread so that you will receive notification as soon as the ticket is resolved.

We are sorry for the inconvenience.

I see the status has been set as Resolved, has the problem been found?
Will a fix be available in the next update?

@Mattieeec3,

Yes, this issue has been resolved. I have shared hotfix with you.aspose-3d-20.1.1.zip (8.4 MB)