Free Support Forum -

External link in Word file

Dear Sir or Madam,

One of our customers generated a report using it’s own document as a source. This source document contained a graph with an external link to a dataset. When the customer produced the word output - it failed to open (We’re sorry. We can’t open [Name.docx] because we found a problem with its contents. No error detail available) while PDF opened fine. Both outputs are produced from the same Aspose Document. Is there any reason while Word fails to open and PDF don’t? Is PDF removing external links from document?


Thanks for your inquiry. To ensure a timely and accurate response, please create a standalone runnable simple console application (source code without compilation errors) that helps us reproduce your problem on our end. Also, please share the relevant input/output Word documents. As soon as you get these resources ready, we will start investigation into your issue and provide you more information. Please ZIP this console application and documents and attach in your next post for testing. (5.3 MB)


The problem occurs because you are using an old version of Aspose.Words for .NET i.e. 17.8 on your end. We managed to successfully generate DOCX and PDF files with latest version of Aspose.Words for .NET i.e. 18.5 on our end (see (61.1 KB)). Please upgrade to the latest version of Aspose.Words. Hope, this helps.