Thanks for sharing your concerns.
We definitely value your concerns and realize the significance of the issue. Please note that we provide resolution against every issue reported by our customers - however, issues have been resolved on first come first serve basis, which we believe, is the fairest policy. There is large number of pending issues in the queue which were reported prior to your issue and we have been working over resolving those issues as well as introducing new features and improvements in the API.
I am afraid that we are not in position to share any reliable ETA for now, due to other pending issues in the queue. Furthermore, we have recorded your concerns and definitely consider them while investigating the issue. As soon as we have some definite updates regarding resolution of the issue, we will surely inform you within this forum thread. We greatly appreciate your patience and comprehension in this regard. Please spare us little time.
We are sorry for the inconvenience.