Many of the agents that sell our annuities also have an adobe acrobat chrome extension installed - they use to sign business related documents. When our rate pages (that we are dynamically filling using aspose) are opened and the user has this extension installed, intermittently the fields will not be filled or flattened. Here is the extension:
Here is the issue when it occurs: image.jpg (163.7 KB)
Here is a screenshot of some of our code where we flatten the document and save it: image.png (28.1 KB)
Is this an issue your team is aware of? Are we potentially missing a step programmatically that would prevent this issue entirely?
Any help you could provide would be appreciated. Thanks.
Can you please try using Document.Flatten() method as well and see if it helps. In case issue keeps persisting, please share a sample PDF document for our reference so that we can test the scenario in our environment and address it accordingly as it looks like document specific issue.
@asad.ali
Hi Asad. I tried the document flatten and the issue is still occurring. Do you have an email I can send the pdf to? My company prefers I not post it on the forum, but can if necessary. Thanks
Don’t worry about the email. Here is an example of one of our fillable pdfs. We have fields named with specific ids that we use to populate the fields with rates. After we populate the rates we flatten the pdf.