File download error


#1

Occasionally when attempting to export to Word, users receive the following error:

Error Copying File or Folder

Cannot copy file: Cannot read from the source file or disk.


This occurs when trying to save to Word document to the user’s machine. It does not occur if the user chooses the “Open” option at the dialog box. This error is not user specific. For the same document, sometimes the user gets the error message, sometimes not. It is not document specific (same user can save other Aspose.Word created documents).

Thanks in advance,

Clint


#2

Hi Clint,

Please clarify in more details how to reproduce the problem as I’m afraid we don’t understand you fully.

Do you try to open a file generated by Aspose.Word in MS Word? If yes please specify what version of MS Word you are using and send the original document (before processed by Aspose.Word) to word@aspose.com.