We have worked with the data shared by you and have been able to reproduce the issue in our environment. A ticket with ID PDFNET-45238 has been logged in our issue management system for further investigation and resolution. The ticket ID has been linked with this thread so that you will receive notification as soon as the ticket is resolved.
Please note PDFNET-45238 is currently pending for analysis owing to previously logged tickets. It will be scheduled on its due turn which may take few more months. We appreciate your patience and comprehension in this regard.
However, we also offer Paid Support, where issues are used to be investigated with higher priority. Our customers, who have paid support subscription, report their issue there which are meant to be investigated urgently. In case your reported issue is a blocker, you may please consider subscribing for Paid Support. For further information, please visit Paid Support FAQs.
Please note that we do value your concerns and definitely understand the significance of the issue. However, issues are resolved on first come first serve basis and there were other pending issues in the queue which were logged previously than yours. We will definitely share an update with you as soon as we plan to provide a fix for your issue. We highly appreciate your patience in this matter. Please spare us little time.
The ticket PDFNET-45238 is reported for garbled text which will be resolved by making internal enhancements so we are afraid you may not sort this out by yourself. In case you are noticing some other exception then please create a new topic so that we may try to reproduce and investigate further.