Half of Word Document Cut off

Aspose.Words Product Family
1

Hello ASPOSE Tech Support

I have a .NET UserControl within which I have a Aspose.Cells.GridDesktop.GridDesktop object.
We have a user that when viewing word documents, half of the document is cut off. I have attached an example screenshot.
This is only affecting one user on one machine. It is a Windows 10 desktop machine with Office 2013.
Please let me know if you have seen this before, or have any suggestions on what I can do to resolve this.
Jordan Walters, Tikit Limited.

2

Hi Jordan,

Thanks for your inquiry. It would be great if you please share complete detail of your use case along with following resources here for testing.

  • Your input document.
  • Please attach the output Word file that shows the undesired behavior.
  • Please create a standalone console application (source code without compilation errors) that helps us to reproduce your problem on our end and attach it here for testing.

As soon as you get these pieces of information ready, we’ll start investigation into your issue and provide you more information. Thanks for your cooperation.

PS: To attach these resources, please zip them and Click ‘Reply’ button that will bring you to the ‘reply page’ and there at the bottom you can include any attachments with that post by clicking the ‘Add/Update’ button.

3

Hello

Thanks for your prompt response. We have since discovered that the user experiencing the problem had their Windows DPI settings set to 125%.

Changing it to 100% resolved the problem.

Is this a known issue?

Thanks

4

Hi Jordan,

Thanks for sharing the detail. It is nice to hear from you that your problem has been resolved. This is not an issue. It is expected behavior of Windows. Please feel free to ask if you have any question about Aspose.Words, we will be happy to help you.