Helvetica Neue Font all squashed together

Aspose.Words Product Family
1

I’d like to find out if there are any known issues with the Helvetica Neue font being ‘squished’ close together. We have documents that when viewed in Word look correct, when converted to PDF using Aspose.Words are squished together so much so that if anything is in bold text, the text is not readable. The Fonts are TTF and are available on the print server. We recently upgraded from Aspose 9.8 to Aspose 19.2. In the past there were no issues with this and all worked correctly. I have attached a document with the 2 printouts and how they print. You will notice that the spacing on the word document is much better with no issues HelveticaNeueWordPDF.pdf (47.5 KB)

Thanks

2

@MBCAW,

Have you tried the latest version of Aspose.Words for .NET i.e. 19.8 on your end? In case the problem still remains, please ZIP and upload your input Word document and Font file(s) used in this Word document here for testing. We will then investigate the issue on our end and provide you more information.

3

Hi, thank you. Yes we have downloaded and tested 19.8 on our end and have the same issues. I have attached the word template and the font files for your testing HelveticaNeue.zip (588.9 KB)
Card - Requested - LetterHELVETICA.zip (11.4 KB)

4

@MBCAW,

Thanks for the additional information. We tested the scenario and have managed to reproduce the same problem on our end. For the sake of correction, we have logged this problem in our issue tracking system. The ID of this issue is WORDSNET-19142. We will further look into the details of this problem and will keep you updated on the status of correction. We apologize for your inconvenience.

5

Thank you. Will wait for your confirmation

6

@MBCAW,

On some machines, we are actually not able to reproduce this exact issue on our end. Please convert “Card - Requested - LetterHELVETICA.dotx” (see inside Card - Requested - LetterHELVETICA.zip (11.3 KB)) document to PDF format on your end by using the latest version of Aspose.Words for .NET i.e. 19.9 and attach the PDF file here for our reference.

Also, please note that “Helvetica Neue” is a large family. There are several fonts with “Helvetica Neue” family name and specific style (like “Helvetica Neue Bold”, “Helvetica Neue Condensed Black” and “Helvetica Neue Condensed Bold” for the bold style) and Aspose.Words currently cannot properly select one and takes any font that comes first.

Please remove/uninstall all fonts under “Helvetica Neue” family. And re-install only the required “Helvetica Neue” fonts (particularly “Helvetica Neue”, “Helvetica Neue Bold”, “Helvetica Neue Bold Italic”, “Helvetica Neue Italic”). After that convert the DOTX to PDF and share this PDF here for further testing.

Also, please try running the following code and see if it resolves this problem on your end?

Document doc = new Document("E:\\temp\\Card - Requested - LetterHELVETICA.dotx");

PdfSaveOptions opts = new PdfSaveOptions();
opts.AdditionalTextPositioning = true;

doc.Save("E:\\Temp\\19.9.pdf", opts);
7

@MBCAW,

We are waiting for your further input on this topic (WORDSNET-19142). Please see my previous posts and share your further input. Thanks for your cooperation.