Thank you for getting back to us.
The issue reported by you has been logged in our issue management system a few weeks ago. It is pending owing to previously logged tickets, and will be investigated on its due turn which can take few months. We appreciate your patience and comprehension in this regard.
Moreover, we also offer Paid Support, where issues are used to be investigated with higher priority. Our customers, who have paid support subscription, report their issue there which are meant to be investigated urgently. In case your reported issue is a blocker, you may please consider subscribing for Paid Support. For further information, please visit Paid Support FAQs.