Html To PDF Conversion Is Overlapping Table headers

Aspose.PDF Product Family
1

Hello. We are using the HTML to PDF converter, and the resulting PDF has overlapping headers for certain tables. Instead of the header and sub header appearing on their respective lines the conversion process is overlapping the header and sub header on the same line causing an overlap.

Additionally, we pay for the paid support. I am one of the developers on the team and I am not sure how to access the paid support. Our order number is “251017175921”. How can we access the paid support forum to resolve this issue?

2

@amos.johnson.dfs

You’re seeing overlapping table headers when converting HTML to PDF and you’d like to know how to reach Aspose paid‑support.

1. Overlapping table headers
A similar layout‑overlap problem has been reported for PDF conversions [4]. It can occur when the HTML markup or CSS is interpreted in a way that places multiple rows on the same line. To troubleshoot:

  1. Create a minimal HTML file that contains only the problematic table, its header and sub‑header.
  2. Convert it with the same code you use in production, for example:
var html = File.ReadAllText("sample.html");
var loadOptions = new Aspose.Pdf.HtmlLoadOptions();   // defaults
var pdfDoc = new Aspose.Pdf.Document(new MemoryStream(Encoding.UTF8.GetBytes(html)), loadOptions);
pdfDoc.Save("output.pdf");

  1. Post the sample HTML (or a zip with the HTML and the conversion code) here so we can examine it.

  2. As a quick check, try to:

    • Place the header rows inside a <thead> element and the sub‑header rows inside <tbody>.
    • Remove any CSS that forces a fixed line-height, absolute positioning, or other layout constraints that might cause rows to collapse onto each other.

If the issue persists, providing the reproducible sample will help us identify whether it is a rendering bug and suggest a suitable workaround.

2. Accessing paid support
Paid support is available through the Aspose Help Desk portal [3][5]:

  1. Open https://helpdesk.aspose.com/.
  2. Log in with the email address used for the purchase (order # 251017175921).
  3. Create a new ticket, select the relevant product (e.g., Aspose.PDF), and set the appropriate priority.

If you have trouble logging in or creating the ticket, let us know and we’ll assist further.