We have been notified about your conversation with Awais. We would like to share with you that we do resolve every issue and each issue possesses equal attention from us. However, issues are resolved according to support model under which they were reported and logged. In free/normal support model, issues are resolved on first come first serve basis and off course, their complexity and nature also effects the resolution time.
Nevertheless, we have performed an initial investigation against earlier logged ticket and found that the attached document referenced external CSS files which were not available. We have attached the screenshot (chrome.png), which demonstrates browser rendering result. As you can see it looks the same as the one received using Aspose.HTML.
chrome.png (45.9 KB)
We request you to please provide your HTML with all referenced resources. You can please add your files to a ZIP Archive and upload it with your post. We will further proceed with investigations accordingly.