I have observed your issue and like to inform that I have created investigation ticket with ID PDFJAVA-39147 in our issue tracking system to investigate and resolve this issue as soon possible.
We are afraid that issue is not yet resolved. Please note that issues are resolved on first come first serve basis in normal support model. Furthermore, we would like to share with you that your issue is currectly under the phase of investigation and as soon as it is fully investigated we will be able to share further updates with you regarding its resolution ETA. Please spare us some time.
We really regret to share that the issue has not been yet resolved. The issue involves some internal components of the API and requires certain amount of time in order to get fixed. We have recorded your concerns and will surely provide an update as soon as we have some regarding ticket resolution. Your patience is highly appreciated in this regard.
We apologize for the inconvenience.
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