HTML to PDF stuck the process randomly

Aspose.PDF Product Family
1

Hello Support,

We are using Aspose.PDF.Drawing to generate PDFs from HTML. Recently, we upgraded our Aspose version to 24.7.0. During this upgrade, we encountered instances where the HTML to PDF conversion process stalled, disrupting our production workflow.

Attached is the code snippet we are currently using for this functionality. Could you please review it and suggest areas for improvement? We suspect the issue may be related to high memory consumption and CPU utilization.

ConvertHTMLToPDF.docx (14.9 KB)

Your assistance in resolving this issue would be greatly appreciated.

2

@devashish55

The code snippet looks fine. Can you please share your sample HTML in .zip format as well? We will test the scenario in our environment and address it accordingly. Also, please try using 24.8 version which is the latest one.

3

Thanks for prompt response.

Please find attached html template that we are using to generate pdf file.
SampleHtml.zip (1.5 KB)

4

@devashish55

Can you please try using 24.8 version of the API because we tested in our Windows environment and could not replicate the issue. Also, please test in a separate console application and if issue still happens, please share the same application with us so that we can use it to reproduce the issue in our environment and address it accordingly.

5

Hi Support Team,

We are enable to replicate this issue in our environment. Currently we are merging existing PDF into one page document generate prior to merge this document(which using HTML provided in SampleHTML.zip in this ticket itself.

While merge pdf we are using c# code attached in here
csharp_code.zip (1.3 KB)

the process stuck in case while process merge 2 pdf file in to sample pdf document created using above html .

I am also sharing 2 documents as well. Please note that this is original document from client so please handle as a highly confidential documents -
Confidential document.zip (704.0 KB)

We have followed below steps and able to reproduce this issue.

  1. Generate pdf using above html sample using aspose.pdf.drawing
  2. Merge 2 pdf provided within same code base using merge pdf method

We hope all these information will help you to identity the issue from your end. Please let us know in case of any further information required.

Thanks in advance.

6

@devashish55

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): PDFNET-58116

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

7

Thanks for quick response.

Could you please provide an estimated time of arrival (ETA) for this? Additionally, if we receive priority support for this issue, how long would it take to resolve it?

Thanks,

8

@devashish55

The ticket has been just logged and it will be analyzed/resolved on first come first serve basis. As soon as we make some progress towards its resolution or we have any information about ETA, we will inform you.

Please allow us to perform some initial investigation and inform you how soon would it take if you purchase paid support.

9

Hello @asad.ali

Any update on above ticket?

10

@devashish55

We are afraid that no updates are available at the moment. We will inform you once we have some news about ticket resolution. Please spare us some time.

11

Hello support,

Any updates on this ticket?

Thanks,

12

@devashish55

We are afraid that the earlier logged ticket hasn’t been resolved yet. We will inform you once we have some updates regarding issue fix. We apologize for the inconvenience.

13

@asad.ali any update on this?

14

@devashish55

The issue has been raised to the highest priority already. The investigation is under process and you will be notified in respective paid support ticket about the issue progress.