Huge memory usage en possible memory leak

Aspose.HTML Product Family
1

Hi there,
Aspose.HTML to pdf converter.zip (56.9 KB)

We went live yesterday with Aspose.HTML for converting HTML to PDF. And in less than half an hour all our background servers were brought to there knees.

When reproducing this issue we used the attached source and html file.

The html file is 5mb and about 250 pages. This results in memory usage of 2.5gb plus.

As we are running multiple conversions at the same time this quickly resulted in memory starvation.

Using Jetbrains DotMemory we got the idea there where memory leaks as memory usage kept rising fast.

We converted the same file with Aspose.Cells and that use nearly as much memory seemed to keep steady at 80mb of memory usage.

Please let us know if this is normal behavior for a file this size or that something is wrong.

Kind regards,
Daan Jonkers
Exact Software

2

@jonkeda

Can you please confirm if you have tried using the latest version of the API? We will further proceed to address this issue accordingly.

3

We use 24.10.0

4

@jonkeda

We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): HTMLNET-5960

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

5

@jonkeda

In the 24.11 release, we made an improvement in memory usage and are now working on another one, which will be next year.