I no longer received email notifications on replies or ticket fixes


#1

Hi,

I used to have email notifications whenever there was a reply to my post or when my ticket was fixed. But now I could no longer receive emails anymore.

I didn’t change any account settings. So I’m wondering is there anything changed with the Aspose notifications, and is there any way that I can enable the email notification?

Thanks,


#2

Hi, The service ipcheck.proofpoint you’re using is blocking our emails. We have reached out to them, but haven’t gotten any response yet. As a Proofpoint customer, you may submit an unblock request. Please feel free to let us know if we can be of any help. Thanks for understanding.