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Image from pdf is corrupted


When we convert the page(s) of a PDF document to JPG image(s), in certain cases the generated image is corrupt. A lot of text on the page has been scrambled.

After some investigation, it seems this only occurs when a PDF is “enhanced” using Acrobat Pro DC, applying the OCR option “Editable Text and Images”. When choosing either “Searchable Image Exact” or the default “Searchable Image Exact” the problem does not occur.

Could you please investigate?


Hi Maurice,

Thanks for contacting support.

I have tested the scenario and have managed to reproduce the same problem. For the sake of correction, I have logged it as PDFNEWNET-40400 in our issue tracking system. We will further look into the details of this problem and will keep you posted on the status of correction. Please be patient and spare us little time. We are sorry for this inconvenience.