Inconsistency between product environment and local environment

Hi All,

I have the following file that can be converted into excel perfectly in my local environment but it produces the following result in our production environment what can cause that?

sample.pdf (139.8 KB)

Screen Shot 2020-10-20 at 22.49.11.png (131.0 KB)

Do yo have any idea how this can be happen?



It is hard to tell the reasons behind such behavior of the API. Would you please share the details of your production environment and please also share the output Excel file in .zip format with us. We will further proceed to assist you accordingly.