I am experiencing a problem where comments are being inadvertently added when I insert vertical bars as annotations in PDF documents. This issue does not consistently occur; it happens with certain documents, whereas others do not exhibit this behavior.
Aspose.pdf version : 23.1.0
Os : Window 11
.Net Core : 6.0
I am attaching original pdf file that we bind with pdf editor and also passing this parameters in function.
linestart : 79.2680054
lineEnd : 93.11603
page number : 1
position : 44.925 output.pdf (3.3 MB)
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): PDFNET-57640
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
The ticket has recently been logged in our issue management system and it will be investigated/resolved on a first come first serve basis. We are afraid that the ticket has not been yet analyzed and we don’t have any updates in this regard yet. As soon as we make some progress, we will inform you. Please be patient and spare us some time.
Sure, we will investigate and as soon as we have some results and information about the issue resolution, we will inform you. Please spare us some time.
The other issue was related to Aspose.Words which is entirely different product and comes under different category. On the other hand, there is a massive difference between both APIs. Aspose.PDF handles PDF documents and its modules are different. The issue resolution time depends upon number of issue logged previously as well as complexity level of the ticket.
Also, it matters and adds to the resolution time if more API modules are involve and take part in the investigation. Nevertheless, your concerns have been recorded already and we will surely keep you posted with the status of ticket resolution. Please spare us some time.