Issue with Appose-CAD Version 23.3 - Exception While Converting DWFX to PDF

We are writing to inform you about a critical issue we have encountered after upgrading our Appose-CAD version 23.3. We have identified a problem when attempting to convert DWFX files to PDF, resulting in the following exception:

“ImageLoadException: Image loading failed: Cannot open an image. The image file format may not be supported at the moment.”

This issue is a significant impediment to our workflow as we are using the DWFX to PDF conversion functionality. Interestingly, the same DWFX file works without any problems when using Appose-CAD version 22.3.

As this problem is impacting our upgraded flow, we kindly request your assistance in addressing this issue promptly. We depend on the reliability and functionality of Appose-CAD, and resolving this issue is critical for our organization.

To provide further context and aid in your investigation, please find the following details regarding our environment:

  • Operating System: Window 11

  • Appose-CAD Version 23.3

  • DWFX File(s) causing the issue: Attached

  • Line of Code where Exception came: Image.load(file.getAbsolutePath())

We appreciate your prompt attention to this matter and look forward to your guidance and assistance in resolving this issue. If you require any further information or clarification, please do not hesitate to reach out to us.

@officeteam ,
Could you please attach your file here for the investigation?

Dear Oleksii,

Attached you find the requested file.

image001.png (8.43 KB)

(Attachment Tyrannosaurus.dwfx is missing)

We are unable to upload DWFX files to the ticket system because the platform does not support the DWFX file format.

@officeteam ,
please, pack it inside zip archive, e.g., or you can also use some third-party storages and post here link to download it. (56.0 KB)

Please find the attached file that are causing issue

1 Like

I can reproduce the issue with Aspose.CAD for Java 23.3 but loading is fine with the latest 23.7 version. Please, test the latest version on your side.

We have license that support update up to 23.3. so can you provide any alternative

@officeteam ,
Please, consider the renewing the license to use latest fixes, or you may use 23.1 version which seems to be free of this issue.