We are writing to inform you about a critical issue we have encountered after upgrading our Appose-CAD version 23.3. We have identified a problem when attempting to convert DWFX files to PDF, resulting in the following exception:
“ImageLoadException: Image loading failed: Cannot open an image. The image file format may not be supported at the moment.”
This issue is a significant impediment to our workflow as we are using the DWFX to PDF conversion functionality. Interestingly, the same DWFX file works without any problems when using Appose-CAD version 22.3.
As this problem is impacting our upgraded flow, we kindly request your assistance in addressing this issue promptly. We depend on the reliability and functionality of Appose-CAD, and resolving this issue is critical for our organization.
To provide further context and aid in your investigation, please find the following details regarding our environment:
Operating System: Window 11
Appose-CAD Version 23.3
DWFX File(s) causing the issue: Attached
Line of Code where Exception came: Image.load(file.getAbsolutePath())
We appreciate your prompt attention to this matter and look forward to your guidance and assistance in resolving this issue. If you require any further information or clarification, please do not hesitate to reach out to us.