Hello,
We are having issues with certain eps files when converting them to image formats (PNG and JPG). Attached are the specific eps files giving us issues
Thanks
SuvronilMonochromatic_Eiffel_tower_1889.zip (1.4 MB)
Koala.zip (3.1 MB)
We were able to reproduce the issues in our environment and have logged them as following in our issue tracking system:
- PAGENET-239 (Monochromatic_Eiffel_tower_1889.eps)
- PAGENET-240 (Koala.eps)
We will further look into details of these issues and keep you posted with the status of their correction. Please be patient and spare us some time.
We are sorry for the inconvenience.
Hello,
It has been a while and I wanted to follow up. We also upgraded to the newest version back in April, 2022 but it does not seem like this EPS issue has been resolved. Can you let me know if this is planned?
Thanks
Seny
We are afraid that earlier logged ticket has been resolved yet due to the other pending issues in the queue. Nevertheless, your concerns have been recorded under the ticket and we will surley consider them during investigation. You will be notified as soon as we make some significant progress towards ticket fix. We highly appreciate your patience and comprehension in this regard.
We apologize for the inconvenience.