I’m using java library trial version to create a .msg file. Here’s an example of the HTML body content:
Thank you for contacting CSS (Customer Support and Services).
This email is to confirm receipt of your request. The above Service Order Ticket has been created and will be processed in a timely manner.
If your matter is urgent and requires immediate attention, we suggest that you follow up with a telephone call or reply to this email so we can prioritize your ticket accordingly. (See contact information below)
tag, i guess.