Licence for Aspose.PDF for Reporting Services does not work

Aspose.PDF Product Family
18

@hengert
Please tell me what version of the product you are using?

Do you know if they are using the most recent version of the product? The reason I ask is the license files only work with the newest version of the product. We can create a SHA1 license file that will work with older version if that is needed. Please let us know how you would like to proceed.

19

I am using the version 24.5 that I have re-downloaded a second time yesterday

But can we give it a try with a SHA1 licence file just to see if it works ?

20

@hengert

This is an option to try.

But first I would like to see the temporary license that worked for you.
Please send it the same way you sent the main one yesterday.

21

I have sent in a zipped file the 2 licences received.

The first I have received was the licence for Aspose PDF for reporting services that also never worked and then I tried with the product family which worked.

22

@hengert
The problem was reproduced with the license you attached.
The license file was provided exactly as it was issued by the sales department.
There is no point in trying the old version of the license - temporary licenses that worked are in the latest format.
I created a task for the development team with high priority and they will begin work on it, if not today, then definitely on Monday.
Unfortunately, I cannot predict how long the fix will take and provide you an ETA. I will try toinform you about the work on the task.
I wrote about the problem to the sales department, with a suggestion that maybe a temporary license should be issued. But I don’t know what their policies are.

We apologize for the inconvenience.

23

@hengert
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): PDFRS-33606

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

24

Hi

I would rather prefer to get the final licence rather than a temporary license that would need to be replaced at some point and having the risk of ending in the same situation again.

Can you also please let me know if you have tried the 2 temporary licence i have provided (aspose pdf for reporting services and the aspose pdf product family) ?
If yes, did it work only for the product family licence like it was for me ?
If not, can you try it to see if this is related to the aspose pdf for reporting services ?

25

@hengert

I agree that it is inconvenient, but I cannot be sure that the problem will be solved quickly. If you have the opportunity, you can wait for the fix, it may not take long. But in case you need the full result in the meantime, have a temporary license.

I just looked at the format of the licenses that worked in full mode. I attached both temporary licenses to the issue and indicated that it only worked with one of them. So the development team has this information and maybe they will do these checks.
Lic_3.png (49.3 KB)

26

I got contacted by your sales department and they have delivered a temporary license for Aspose PDF for Reporting Services and like I thought this is not working.

I asked him to provide me with a temporary Product family license and as expected it worked.

I assume you guys have a problem with the “for Reporting Services” license.

Would that work for you to provide us with a Product Family license ?

27

@hengert

Thanks for the useful information, I’ll add it to the task description.

Since you have a working variant, let’s wait for the results from the development team.

28

Hello

Do you have any update from the development team ?

I can’t use a temporary license in my production environment, this cannot be considered as a solution.

At this stage, we have 3 solutions

  • Solution 1: If my assumption is correct, you can easily locate the issue and fix it quickly
  • Solution 2: if this can’t be fixed quickly, can you provide me with a final product family license instead that should then work if my assumption is correct
  • Solution 3: if none of these 2 solutions works for you, can i get a refund as i purchased a product that is not working ?

By quick fix i mean by the end of the week as we need a solution that works, if not possible we need to look for another tool.

29

@hengert
The development team found the cause and started working on fixes.
We assumed that they had time while you had a temporary license.
Why are you not satisfied with this option?

I asked the development team to estimate the time frame for fixing it.

30

We can’t use a temporary license in our production environment.

31

@sergei.shibanov

Have you received the estimation time frame to fix the issue ?

32

@hengert
The development team plans to release a Reporting Services version within a week that will fix this bug.

33

Ok thank you, can you keep me posted when this will be available ?

34

@hengert
I wrote you a private message with more details about the current state of the correction work.

35

@hengert
Aspose.PDF for Reporting Services 25.5.0 - released and published.
Please check its operation with the license issued to you and write us the results.

36

Hi @sergei.shibanov

I confirm this is now working.
Thank you very much for your help in this case.

37

@hengert
Glad this issue has been resolved.
We apologize for the inconvenience.
Thank you for giving us time to fix this.