Hello,
i have OEM subcription for both Aspose.Email and Aspose.PDF
i think that LiveChat support is not working properly… if i click once, nothing happen, if i click twice, appears the chat-selection, but it says that all operators are unavaible… if i try just a few seconds, it opens the chat, but no-one appears on your side… if i try again in a few seconds, i got again the message of no-operator avaible… and so on…
I’m using mozilla (seamonkey) browser… if i try with IE8 i got client-side errors
This is going on for days…
I need support about Aspose.Pdf, and i must deploy the webapp in a short time…
thanks
Hi,
I hope you are well.
The Support team operators are usually available in business hours on working days. If you get the “No operator available” message you can always submit your query as an offline message and your query will be posted in respective forum and the support team should assist you as soon as possible.
While testing in IE8 we were able to produce the js error issue however the chat session still worked. We will fix this issue as soon as possible and let you know.
oh, i see…
i think it’s problem of time-zone… anyway, what’s the working time of aspose.pdf support team?
thanks
Andrea.
Hi,
Aspose.Pdf technical support team is normally available for live chat session for the time slot - 21:00 till 23:59 GMT + 5. However, you may post your inquiry in the Aspose.Pdf forum, which is monitored almost round the clock.
The best way to get instant support for your inquiry is to first post your questions in the Aspose.Pdf support forum. In the forum, you may also suggest a time slot of your choice for live support chat with the support team.