I am the owner of our main support account, which is tied to our Enterprise support level. When I go to my account, Email tab, to manage child accounts and add access for some developers that need to access our support, nothing happens when I click Add. Am I doing the right thing, or is there a better way to get them access to our support level?
Thanks for getting in touch.
Most of this can be done on ‘Email’ tab on the profile edit screen: http://www.aspose.com/community/user/editprofile.aspx … The ‘Manage Child Accounts’ button is just above the ‘Save Changes’ button.
There are also a couple of other ways to allow multiple people to keep up to date on a post.
1) Each person will
need to create an Aspose user account. Once a post is made by the
primary user, other users can subscribe to get notifications by clicking
the ‘Enable Email Subscription’ button towards the top of the page
(just above the first post).
2) Assign a distribution group email
address, which would have to be setup at your organization, to the
Aspose user account. When replies are made to the post then all members
of the distribution group should receive a notice.
Please let us know if any other issues come up.