Missing line and wrong formatting during conversion to PNG

Aspose.Words Product Family
1

Hi,

I try to convert document with some formatting, I notice that the conversion is incorrect for page 2 (aspose word 17.8 for Java).

Please refer to the attachments.

word_document.zip (1.8 MB)
aspose_word.zip (223.0 KB)

2

@RMS_DEV,

Thanks for your inquiry. We have tested the scenario and managed to reproduce the following issues at our side. For the sake of correction, we have logged these problems in our issue tracking system as follow:

WORDSNET-15826 : Text is missing after conversion form DOCX to PNG
WORDSNET-15827 : DOCX to PNG conversion issue with text formatting

You will be notified via this forum thread once these issues are resolved. We apologize for your inconvenience.

3

Hi @tahir.manzoor,

May I know what the timeline is? These issues are important for us as we’re in the middle of evaluating this product.

Thanks

4

@RMS_DEV,

Thanks for your inquiry. We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. Our developers work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

Currently, your issues are pending for analysis and are in the queue. Once our product team completes the analysis of your issues, we will then be able to provide you an estimate.

Thanks for your patience and understanding.

5

@RMS_DEV,

The issues you have found earlier (filed as WORDSNET-15616) have been fixed in this Aspose.Words for .NET 17.11 update and this Aspose.Words for Java 17.11 update.

Please also check the following articles:

6

The issues you have found earlier (filed as WORDSNET-15826) have been fixed in this Aspose.Words for .NET 18.8 update and this Aspose.Words for Java 18.8 update.