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Not able to get the borders on the TIFF Fomat when the Word document was converted

When we are converting the .doc file to tiff image file .tiff using aspose version 18.5, the table borders for all the table are not being showed up in the .tiff file. But it is showing in .doc file. I have attached the sample file of both doc and tiff.docfile.JPG (36.7 KB)
tifffile.JPG (32.4 KB)

1 Like

@52000537,

We suggest you please upgrade to the latest version of Aspose.Words for .NET i.e. 18.9 and see how it goes on your end?

In case the problem still remains, please ZIP and upload your input Word document (you are getting this problem with) and Aspose.Words generated TIFF file showing the undesired behavior here for testing. We will then investigate the issue on our end and provide you more information.

We’ve tried with version 18.9 also. Didn’t worked. Still stuck with the same problem.
Here is the zip file for the same
Document with Tiff.zip (26.2 KB)

@52000537,

We are working on your query and will get back to you soon.

@52000537,

We tested the scenario and have managed to reproduce the same problem on our end. For the sake of correction, we have logged this problem in our issue tracking system. The ID of this issue is WORDSNET-17499. We will further look into the details of this problem and will keep you updated on the status of correction. We apologize for your inconvenience.

Hi,
Thank you hafeez . Please keep updating regarding this. And help us to solve this problem . Issue Id which you have mentioned WORDSNET-17499 , If I can see the status somewhere on website using this issue id ?

@52000537,

Thanks for your inquiry. We try our best to deal with every customer request in a timely fashion, we unfortunately cannot guarantee a delivery date to every customer issue. We work on issues on a first come, first served basis. We feel this is the fairest and most appropriate way to satisfy the needs of the majority of our customers.

Currently, your issue is pending for analysis and is in the queue. Once we complete the analysis of your issue, we will then be able to provide you an estimate.

You reported this issue in free support forum and it will be treated with normal priority. To speed up the progress of issue’s resolution, we suggest you please check our paid support policies from following link.
Paid Support Policies

Is there any update for this issue. Please share the status .

@52000537,

Thanks for your inquiry. Unfortunately, there is no update available on this issue. It is still pending for analysis and is in the queue. We will inform you via this forum thread once there is any update available on it. Thanks for your patience.

2 posts were split to a new topic: Not able to get the borders on the TIF