Null reference exception in PDF conversion

Another problem with this WORD file (see attached document) : I get a null reference exception when I try to convert to PDF in our application or with ASPOSE demo (pagecount is null in this case).

I want to remind you that we are waiting for a few months following corrections: 8349 (June 2013), 8449 (June 2013), 8124 (april 2013)

Hi Michel,

This issue has been logged into our issue tracking system as WORDSNET-9251. We will keep you updated on this issue in this thread. Regarding other issues, following is the present status of these issues.

8349 - Issue has been postponed to a later release because of the workload. A workaround to avoid this issue has already been shared in the respective thread. You can keep using that workaround in the meantime.

8449 - This issue is related to pre 97-2000 versions of documents which are not supported. The demand of these formats is rare and this feature has not been included in our near future plans.

8124 - The root cause of this issue is that some lines in the frame have negative indent. MS Word truncates the lines in such cases whereas Aspose.Words does not. We cannot share a concrete timeframe for this issue at the moment but you will be updated as soon as this issue is resolved or we have further updates.

We are extremely sorry for the inconvenience.

Best Regards,

The issues you have found earlier (filed as WORDSNET-9251) have been fixed in this .NET update and this Java update.

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I cannot use the latest version of Aspose.Word.dll because my company must renew its license from Aspose. My colleague has forgotten the password of the user she used previously ( to make this renewal. She tried to use the link to reset the password but she did not receive an email from you for several days. Can you solve this problem? Thank you in advance.

Hi Michel,

Thanks for your inquiry. Our web development team will investigate this problem and get back to you soon. Sorry for your inconvenience.

Best regards,


I hope you are well.

There is no account at Aspose registered with ‘’. Can you please tell us username or the email address she used to create her account and we will send her a new password.