"Object reference not set to an instance of an object" exception while merging pdf

Hi,

We are facing a problem with merging large files. we are having " Object reference not set to an instance of an object" while merging pdfs.

so please find below link for reproduction.

@kkurra

We were able to reproduce the issue in our environment while using Aspose.PDF for .NET 20.9 and logged it as PDFNET-48811 in our issue tracking system. We will further check it in details and keep you posted with the status of its rectification. Please be patient and spare us some time.

We are sorry for the inconvenience.

@asad.ali

Can we have any timeline when this would be fixed?

Thanks…

@kkurra

The earlier-logged ticket has just been logged in our issue management system and is currently pending for a review. We will surely investigate and fix it on a first come first serve basis. We will inform you as well once we have some updates regarding ticket resolution. Please have patience and spare us some time.

We are sorry for the inconvenience.

@asad.ali

Can we have ETA when it would be fixed?

Thanks…

@kkurra

Sadly, the earlier logged ticket is not yet investigated and we are not in a position to provide some reliable ETA at the moment. We will certainly let you know as soon as we have some definite updates in this regard. Please give us some time.

We are sorry for the inconvenience.

@asad.ali

Hi,
Can we get ETA When it will be fixed.?

@kkurra

The analysis against the ticket is not yet done and we are afraid that certain ETA cannot be provided at the moment. However, we have recorded your concerns and will surely update you as soon as we make some definite progress towards ticket resolution. Please be patient and spare us some time.

We apologize for the inconvenience.

@asad.ali

Hi,

Our customers are suffering with this issue since very long time and they are also asking for update and without timeline it’s very difficult to give them any answer. Please get this ticket as priorities for speed-up process of investigation issue and we can get some timeline.

Thanks…

@kkurra

We really apologize for the inconvenience being faced. As per the policy of free support model, the tickets are investigated and resolved on first come first serve basis. However, we have recorded your concerns and escalated the issue to the next level of priority. We will try to complete its investigation as soon as possible and share its fix ETA with you. Please give us some time.

@asad.ali

Hi,
Can we get a timeline for When it will be fixed.?

@kkurra

We have already escalated the ticket to the next level of priority for investigation and currently in process to complete its analysis. We will surely share news about its ETA as soon as the analysis is done. We request for your patience and cooperation in this matter. Please give us little time.

We are sorry for the inconvenience.

@asad.ali

Hi.

Can we have some updates here?

Thanks,

@kkurra

We are really afraid that ticket is not yet analyzed in order to get some fix ETA. We are trying to complete its investigation as soon as possible so that some timeline can be shared with you. We greatly appreciate your comprehension and patience in this matter. Please spare us little time.

We are sorry for the delay and inconvenience.

@asad.ali

Hi,

Can we have ETA on this?

Hi Asad,

May you please check my issue Aspos PDF to Excel Conversion issue

@kkurra

We would like to share with you that the ticket has been resolved in the upcoming release i.e. Aspose.PDF for .NET 20.12 which will be available for use next month. You will be notified in this forum thread as soon as the release is published.

@neerajmohanbhardwaj

We have responded to your inquiry in the original thread.

The issues you have found earlier (filed as PDFNET-48811) have been fixed in Aspose.PDF for .NET 20.12.