Can you please share the source PDF files and some information regarding your working environment so that we can test the scenario at our end. We are really sorry for this inconvenience.
We are also facing similar issue while calculating page count. We are running this code under IBM WAS server and it is not specific to one file. It is failing with all pdf files:
Total memory:
3214868480 (0x00000000BF9F0000) = 3065.94mb
Total memory in use: 3201124880 (0x00000000BECD4A10) =
3052.83mb
Total memory free: 13743600
(0x0000000000D1B5F0) = 13.11mb
Heap dump file name /ecurep/pmr/8/6/86495,999,000/2013-08-21/86495.999.000.heapdump.20130821.011323.23264.0002.phd.gz_unpack/86495.999.000.heapdump.20130821.011323.23264.0002.phd
Java Version JRE 1.6.0 Linux amd64-64 build 20120919_122629
(pxa6460_26sr3ifix-20121005_02(SR3+IV27268+IV27928+IV28217+IV25699))
Number of Classes 31,669
Number of Objects 28,791,980
Number of ObjectArrays 1,878,741
Number of PrimitiveArrays 3,500,055
Total Number of Instances 34,202,445
Total Number of References 48,784,157
Number of roots 68,108
Number of types 31,162
Heap range 0x22d0000 to 0xc174db50
Java heap usage 3,197,269,112 bytes
2,092,536,600 (65%) [672,536] 81,571 array of java/lang/Object
0xb67c9f98
I have logged this problem as PDFNEWJAVA-33673 in our issue tracking system. We will investigate this issue in detail and will keep you updated on the status of a correction.
The development team has been busy resolving other priority issues and I am afraid the above stated problem is not yet resolved. However, I have requested the development team to share any possible ETA. As soon as I have some update regarding its resolution, I would be more than happy to update you with the status of the correction. Please be patient and spare us some time.
I am afraid the issue is not yet resolved. Please note that as a normal rule of practice, issues are resolves on a first come and first serve basis; but the problems logged/reported under Enterprise or Priority Support model, have high precedence in terms of resolution, as compare to issues under normal/free support model.
In case you need to have your issue prioritized, you may consider opting for Enterprise or Priority Support options. Nevertheless, note that ES/PS support does not guarantee any immediate resolution of issues (because it might be dependent on other issues or features which needs to be implemented) but under this model, the development team starts investigating the problem on high priority. For further details, please visit Support Options.
Please advise how to escalate this issue to Enterprise support. We purchased the Enterprise license but I do not have access to the Enterprise forums.
Hi,
In order to access Enterprise Support forum, you need to log-in through the username against which you have purchased ES support. Did you purchase the ES against your current boadean username or with any other name ? Please share some details, so we may further look into this matter.
boadean:
Also keep in mind this issue was opened on 8/21/2013 so the clock should not “reset”.
Once you are logged in with ES username, you can request to raise the priority of earlier reported issue in ES forums and we will increase its priority in Issue tracking system. Nonetheless, the issue will then be investigated and resolved on high priorities. We are sorry for your inconvenience.
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