Outlook .msg to PDF content gets cropped

Aspose.Words Product Family
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1

Hi Aspose Team,

We have a Outlook .msg where the content gets cropped while converting it to PDF.
Using Aspose v22.12.

sample file for testing (Just rename to .msg):
ContentCropped.zip (96 KB)

Code:

Aspose.Email.MailMessage emailDoc = Aspose.Email.MailMessage.Load(filename);

emailDoc.TimeZoneOffset = System.TimeZone.CurrentTimeZone.GetUtcOffset(DateTime.Now);
MemoryStream htmlStream = new MemoryStream();
MhtSaveOptions mhtSaveOptions = new MhtSaveOptions()
{
    CheckBodyContentEncoding = true,
    PreserveOriginalBoundaries = true,
    MhtFormatOptions =
        MhtFormatOptions.WriteHeader |
        MhtFormatOptions.WriteCompleteFromEmailAddress |
        MhtFormatOptions.WriteCompleteToEmailAddress |
        MhtFormatOptions.WriteCompleteCcEmailAddress |
        MhtFormatOptions.WriteCompleteBccEmailAddress |
        MhtFormatOptions.HideExtraPrintHeader |
        MhtFormatOptions.RenderVCardInfo
};

emailDoc.Save(htmlStream, mhtSaveOptions);

Aspose.Words.Loading.LoadOptions loadOptions = new Aspose.Words.Loading.LoadOptions()
{
    LoadFormat = Aspose.Words.LoadFormat.Mhtml,
};

var wordDoc = new Aspose.Words.Document(htmlStream, loadOptions);

foreach (Aspose.Words.Tables.Table table in wordDoc.GetChildNodes(NodeType.Table, true))
    table.AutoFit(AutoFitBehavior.AutoFitToWindow);

var saveOptions = new Aspose.Words.Saving.PdfSaveOptions()
{
};

if (addMessageDelegate != null && !aborted)
    addMessageDelegate(DocProcessStatus.Message.MessageType.Info, "Exporting email document to PDF...");

foreach (Aspose.Words.Drawing.Shape shape in wordDoc.GetChildNodes(NodeType.Shape, true))
{
    ResizebigImage(shape);
}

wordDoc.Save(dstFilename, saveOptions);

Thank you for looking into this matter

2

@andersalvsaker
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSNET-25074

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.

3

Hi, was wondering if i could get a status update on this issue. Been a while.

Thank you in advance!

4

@andersalvsaker We have completed analysis of the issue. The problem occurs because table column widths are not calculated correctly for a set of nested auto-fit tables in html document.
It is related to table grid calculation algorithm we are working on. The issue has been linked to the root WORDSNET-832 and has been postponed until the root issue is resolved.
Unfortunately, there are no estimates at the moment, since table grid calculation is extremally complex task and MS Word behavior is not documented and not always obvious.

5

Thank you very much for your explanation here👍🏻

1 Like
6

The issues you have found earlier (filed as WORDSNET-25074) have been fixed in this Aspose.Words for .NET 23.8 update also available on NuGet.

1 Like
7

Hello again.

We are currently on v 24.4,

But it seems that this problem has come back.
You can retest with the same document that this case was submited with.

8

@andersalvsaker Does the problem occurs with the previously attached MSG file? I checked conversion on my side using the latest 24.4 version of Aspose.Words and the problem is not reproducible on my side.
If the problem occurs with another document, please attach your input and output documents.

9

Doc and result.zip (96.2 KB)

Here are the document we are testing with. I have also added the result we are getting.
Thank you!

10

@andersalvsaker
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.

Issue ID(s): WORDSNET-26935

You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.