Hello Aspose Team,
The paid support policy mentions that only 6 tickets are given per year for paid support. This seems like a very low amount of tickets for a paid support subscription. Are there any internal discussions on raising this amount to maybe 1 a month or 2 every quarter per year?
Second, the paid support policy mentions that
" Enterprise Support customers are entitled to six email cases with an Aspose Support Manager (or other relevant staff members) per year, these email cases should be used to discuss roadmap items / priorities not support issues. Telephone communication can be arranged through an email case."
Are these 6 email cases included in the quota for the paid support tickets? It appears according to your policy that they are different, but I wanted to get some clarification. How can I communicate with an Aspose Support Manager without using my paid support subscription quota?