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Password protected word document

Hi Team,

We were able to process password protected word document and able to convert to tiff .
But now we upgraded to office 2013 and after that we are not able to process password protected word document.
It is saying " RC4 CryptoAPI Encryption"

Please find the attached sample file.
password is : ranjan

Can you please help me?

Regards
Anish

Hi Anish,

Thanks for your inquiry.

I
have tested the scenario and have managed to reproduce the same issue
at my side. For the sake of correction, I have logged this problem in
our issue tracking system as WORDSNET-10711. I have linked this forum
thread to the same issue and you will be notified via this forum thread
once this issue is resolved.

We apologize for your inconvenience.

Hi Tahir,

Can you please let me know if there is any update on this issue ?

Regards
Anish

Hi Anish,

Thanks for your inquiry. I regret to share with you that your issue (WORDSNET-10711) has been postponed due to missing feature WORDSNET-5482 (Support RC4 CryptoAPI encryption algorithm) which is related to your issue.

After
the fix of WORDSNET-5482, our development team will look into your
issue. I will be sure to inform you via this forum thread as soon as
this feature is available.

We apologize for your inconvenience.

Hi Team,

Is there any update about this issue?

Regards
Anish

Hi Anish,

Thanks
for your patience. I regret to share with you that this feature is still
postponed due to some other important issues and new features. We will
inform you as soon as there are any further developments.

We are sorry for your inconvenience.

Hi Tahir Manzoor

Can you please give me an ETA for this fix?
Our customer is continuously asking about the fix.
At least can you please share an expected date ?

Regards
Anish

Hi Anish,

Thanks for your patience. I have verified the status of this issue from our issue tracking system and regret to share with you that your issue is still postponed due to missing feature WORDSNET-5482 (Support RC4 CryptoAPI encryption algorithm).

However, I have requested the development team to share the ETA. As soon as any information is shared by them, I will be more than happy to share that with you. We apologize for your inconvenience.

Hi Tahir Manzoor

Gentle reminder for this issue,

We and our customer are eagerly waiting for an update from you guys.

So it will be better to know us whether this will happen shortly?

Also please let us know the status of WORDSNET-5482 (Support RC4 CryptoAPI encryption algorithm)

Regards
Anish
Date 04/28/2015

Hi Anish,

Thanks for your patience. Unfortunately, there is no ETA available for this issue at the moment. We will update you via this forum thread once there is any update available. We apologize for your inconvenience.

The issues you have found earlier (filed as WORDSNET-10711) have been fixed in this .NET update and this Java update.


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