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PDF Conversion 403 errors

Hello,

Our system uses Aspose to convert rtf files to pdf. Our system’s api calls have been constantly receiving 403 forbidden responses since this afternoon.

The format of the call we are making is as follows:

https://api.aspose.com/v1.1/storage/file/19dd785b-1999-47ca-805d-9aa6ce303bfe

Are there any known issues that could be causing this issue? I can provide additional information for testing if needed. Any help you can provide is most appreciated.

Hi Paul,

We are extremely sorry for the inconvenience.

Yes, the service was down yesterday because of a sever technical issue. This issue affected a few customers including you and took a few hours to resolve. It was resolved yesterday by our product team and notifications were sent to all affected customers.

Best Regards,