PDF.Save() method causes 100% CPU utilization

Aspose.Words Product Family
1
Thank in advance for assistance.

I have a situation in which the PDF.Save() method spins the CPU up to 100% utilization and fails to complete. The code has recently stopped working. ( 2008 Server R2 64 bit ) However two other VM with Identical code/aspose versions/windows service packs/etc... are functioning correctly.

The Save() method does not throw any exceptions, no event log entries are generated. The fonts cache file is being generated. From there the method spins off into what I assume is an infinite loop. After about 10 minutes I killed the process.

The RTF document we tested with is 300 KB and converts normally on the other machines on the farm.

At this point I am an stuck and need direction on how to trouble shoot the issue in the Aspose.PDF. I am confident that issue does not reside in our application as we have the identical compiled assemblies running on identical machines or in our development environments.

Is there a "trace" mode in the ASP.net dlls that can shed more light?

Thanks again

Christopher Lutz



2

Hello Christopher,

Thanks for using our products.

As far as I am having an impression from your post, you are converting some word/RTF file into PDF format ? Can you please share some details on how you are generating the PDF document.

We apologize for your inconvenience.