@saanvekar,
We like to inform that issue has been added recently in our issue tracking system and in Aspose.PDF forum the issues are selected for investigation on first come first serve basis. Also the first priority for scheduling and resolution is given to paid Enterprise and priority support customers. Then Aspose.PDF normal or free support customers issues are scheduled and resolved on first come and first come serve basis. We will share the further information with you as soon as the issue will be resolved.
Hello Adnan,
Do you have an update for me?
Sincerely,
Sagar Anvekar
@saanvekar,
I like to inform that we have started working on this and will share good news with you soon. I request for your patience.
Dear Ahmed,
Hope you are doing well!
Can you provide me an update on this ticket?
Sincerely,
Sagar Anvekar
@saanvekar
We are working on this and will share good news with you soon. Please be patient and spare us little time.
Dear Adnan,
Good Morning!
Can you please tell me if you have an update for me?
Sincerely,
Sagar Anvekar
@saanvekar
Thanks for being patient.
Please check following list of all errors and their description:
Errors and Warnings of PDF/UA validator
General
| Code |
Severity |
Message |
| 5:1 |
Error |
PDF/UA identifier missing |
| 6.2:1.1 |
Error |
Structural parent tree: Inconsistent entry found |
| 7.1:1.1(14.8.1) |
Error |
Document is not marked as tagged |
| 7.1:1.1(14.8) |
Error |
[OBJECT_NAME] object not tagged |
| 7.1:1.2(14.8.2.2) |
Error |
Artifact present inside tagged content |
| 7.1:1.3(14.8.2.2) |
Error |
Tagged content present inside an artifact |
| 7.1:2.1 |
Warning |
Structure tree missing |
| 7.1:2.2 |
Warning |
‘Document’ structure element found which is not a root element |
| 7.1:2.3 |
Warning |
‘[ELEMENT_NAME]’ structure element used as root element |
| 7.1:2.4.1 |
Warning |
Possibly inappropriate use of a ‘[ELEMENT_NAME]’ structure element |
| 7.1:2.4.2 |
Error |
Invalid use of a ‘[ELEMENT_NAME]’ structure element |
| 7.1:2.5 |
Warning |
Possibly wrong nested ‘[ELEMENT_NAME]’ struct element into StructTreeRoot |
| 7.1:3(14.8.4) |
Error |
Non-standard structure type ‘[TYPE_NAME]’ is neither mapped to a standard structure type nor to another non-standard structure type |
| 7.1:4(14.8.4) |
Warning |
Standard structure type ‘[TYPE_NAME]’ is remapped to ‘[TYPE_NAME]’ |
| 7.1:5 |
Need check manual |
Color contrast |
| 7.1:6.1 |
Error |
XMP metadata missing in document |
| 7.1:6.2 |
Error |
Title missing in document’s XMP metadata |
| 7.1:6.3 |
Warning |
Title is empty in document’s XMP metadata |
| 7.1:7.1(12.2) |
Warning |
‘ViewerPreferences’ dictionary missing |
| 7.1:7.2(12.2) |
Error |
‘DisplayDocTitle’ entry is not set |
| 7.1:8(14.7.1) |
Error |
‘Suspects’ entry is set |
| 7.1:9.1(14.7) |
Error |
‘StructParents’ key missing in page |
| 7.1:9.2(14.7) |
Error |
‘StructParent’ entry missing in annotation |
| 7.1:9.3(14.7) |
Error |
Entry for given ‘StructParents’ not found |
Text
| Code |
Severity |
Message |
| 7.2:1 |
Need check manual |
Logical Reading Order |
| 7.2:2(14.8.2.4.2) |
Error |
Characters in a text object cannot be mapped to Unicode |
| 7.2:3.1(14.9.2.2) |
Error |
Natural language for text object cannot be determined |
| 7.2:3.2(14.9.2.2) |
Error |
Natural language of alternative text cannot be determined |
| 7.2:3.3(14.9.2.2) |
Error |
Natural language of actual text cannot be determined |
| 7.2:3.4(14.9.2.2) |
Error |
Natural language of expansion text cannot be determined |
| 7.2:4(14.9.4) |
Error |
Stretchable character no tagged using ActualText |
Fonts
| Clause |
Severity |
Message |
| 7.21.3.1 |
Error |
Character collection in CIDFont is not compartible with character collection of internal CMap |
| 7.21.3.2 |
Error |
CIDToGIDMap is not embedded or incomplete in font ‘[FONT_NAME]’ |
| 7.21.3.2 |
Error |
CMap is not embedded for font ‘[FONT_NAME]’ |
| 7.21.4.2 |
Error |
CIDSet is missing or incomplete for font ‘[FONT_NAME]’ |
| 7.21.4.2 |
Error |
Glyphs missing in embedded font ‘[FONT_NAME]’ |
| 7.21.6 |
Error |
Non-symbolic TrueType font ‘[FONT_NAME]’ has no cmap entries |
| 7.21.6 |
Error |
Encoding entry prohibited for symbolic TrueType font ‘[FONT_NAME]’ |
| 7.21.6 |
Error |
Incorrect encoding is used for TrueType font ‘[FONT_NAME]’ |
| 7.21.6 |
Error |
Incorrect “Differences” array for non-symbolic TrueType font ‘[FONT_NAME]’ |
Graphics
| Code |
Severity |
Message |
| 7.3:1(14.8.4.5) |
Error |
‘[ELEMENT_NAME]’ element on a single page with no bounding box |
| 7.3:2 |
Error |
Alternative text missing for ‘[ELEMENT_NAME]’ structure element |
| 7.3:3 |
Error |
Caption accompanying figure missing |
| 7.3:4(14.8.4.5) |
Error |
Graphics object is appear between the BT and ET operators |
Headings
| Code |
Severity |
Message |
| 7.4.2:1 |
Error |
First heading is not on the first level |
| 7.4.2:2 |
Error |
Numbered heading skips one ore more heading levels |
| 7.4.4:1 |
Error |
‘H’ and ‘Hn’ structure elements found |
| 7.4.4:2 |
Error |
More than one ‘H’ structure element inside parent structure element |
Tables
| Code |
Severity |
Message |
| 7.5:1 |
Warning |
Irregular table row |
| 7.5:2 |
Error |
Table header cell has no associated subcells |
| 7.5:3.1 |
Warning |
Table headers missing |
| 7.5:3.2 |
Warning |
Table summary missing |
Lists
| Code |
Severity |
Message |
| 7.6:1 |
Error |
‘LI’ structure element must be a child of ‘L’ element |
| 7.6:2 |
Error |
‘Lbl’ and ‘LBody’ structure element must be children of ‘LI’ element |
Notes and references
| Code |
Severity |
Message |
| 7.9:2.1 |
Error |
ID missing in ‘Note’ structure element |
| 7.9:2.2 |
Error |
ID entry in ‘Note’ structure element is not unique |
Optional content
| Code |
Severity |
Message |
| 7.10:1 |
Error |
‘Name’ missing in optional content configuration dictionary |
| 7.10:2 |
Error |
Optional content configuration dictionary contains ‘AS’ key |
Embedded files
| Code |
Severity |
Message |
| 7.11:1 |
Error |
‘F’ or ‘UF’ key missing in file specification |
| 7.11:2 |
Warning |
‘Desc’ key missing in file specification |
Digital signatures
| Code |
Severity |
Message |
| 7.13:1 |
Error |
Signature form field ‘[FIELD_NAME]’ does not conform to the specification |
| 7.13:2.1 |
Error |
Natural language of an alternate name of a form field ‘[FIELD_NAME]’ cannot be determined |
| 7.13:2.2 |
Error |
Alternate field name entry missing in form field ‘[FIELD_NAME]’ |
Non-interactive forms
| Code |
Severity |
Message |
| 7.14:1 |
Error |
‘PrintField’ attribute missing in non-interactive form item |
XFA
| Code |
Severity |
Message |
| 7.15:1 |
Error |
PDF contains a dynamic XFA form |
Security
| Code |
Severity |
Message |
| 7.16:1(7.6.3.2) |
Error |
Security settings block assistive technologies from accessing document’s content |
| 7.16:2(7.6.3.2) |
Error |
Conversion is not allowed by permission restrictions |
Navigation
| Code |
Severity |
Message |
| 7.17:1 |
Error |
Document Outlines Error |
| 7.17:2 |
Error |
Natural language of outlines can be determined |
| 7.17:3 |
NNeed manual check |
Semantically appropriate Page Labels |
Annotations
| Code |
Severity |
Message |
| 7.18.1:1 |
Error |
Natural language of Contents entry cannot be determined |
| 7.18.1:2 |
Error |
Alternative description missing for an annotation |
| 7.18.1:3 |
Error |
Annotation is not nested inside an ‘Annot’ structure element |
| 7.18.2:1 |
Error |
An annotation with subtype undefined in ISO 32000 does not meet 7.18.1 |
| 7.18.2:2 |
Error |
An annotation of subtype TrapNet exists |
| 7.18.3:1 |
Error |
Tab order entry in page with annotations not set to ‘S’ (Structure) |
| 7.18.4:1 |
Error |
‘Widget’ annotation not nested inside a ‘Form’ structure element |
| 7.18.5:1 |
Error |
‘Link’ annotation is not nested inside a ‘Link’ structure element |
| 7.18.6.2:1 |
Error |
CT key is missing from the media clip data dictionary |
| 7.18.6.2:2 |
Error |
Alt key is missing from the media clip data dictionary |
| 7.18.7:1 |
Error |
File attachment annotation. ‘F’ or ‘UF’ key missing in file specification |
| 7.18.7:2 |
Warning |
File attachment annotation. ‘Desc’ key missing in file specification |
| 7.18.8:1 |
Error |
A PrinterMark annotation is included in logical structure |
| 7.18.8:2 |
Error |
The appearance stream of a PrinterMark annotation is not marked as Artifact |
Actions
| Code |
Severity |
Message |
| 7.19:1 |
Need check manual |
Actions were found. Need to check actions according to specification PDF/UA manually |
XObjects
| Code |
Severity |
Message |
| 7.20:1 |
Error |
Reference XObject shall not be used in conforming PDF/UA file |
| 7.20:2 |
Error |
The content of Form XObject doesn’t incorporated into structure elements |
Thank you for providing the error list. I see that you have provided Aspose code . Can you’ll also provide the respective WCAG code with this?
Sincerely,
Sagar Anvekar
@saanvekar
Another ticket as PDFNET-47855 has been logged in our issue tracking system for your requirements. We will surely inform you as soon as it is resolved. Please spare us some time.
Can you all also provide a description and solutions for the error list because I could not find the description for some errors?
@saanvekar
Regarding PDFNET-47855, WCAG says that for a PDF document must comply with the standard ISO 14289-1:2014 - Document management applications — Electronic document file format enhancement for accessibility — Part 1: Use of ISO 32000-1 (PDF/UA-1).
Errors and warnings table is given below. The column ‘PDF/UA Code’ contains paragraph number from the ISO 14289-1:2014 (PDF/UA) specification.
Errors and Warnings of PDF/UA validator (with PDF/UA specification codes)
General
| Code |
Severity |
PDF/UA Code |
Message |
| 5:1 |
Error |
5 |
PDF/UA identifier missing |
| 6.2:1.1 |
Error |
6.2 |
Structural parent tree: Inconsistent entry found |
| 7.1:1.1(14.8.1) |
Error |
7.1 |
Document is not marked as tagged |
| 7.1:1.1(14.8) |
Error |
7.1 |
[OBJECT_NAME] object not tagged |
| 7.1:1.2(14.8.2.2) |
Error |
7.1 |
Artifact present inside tagged content |
| 7.1:1.3(14.8.2.2) |
Error |
7.1 |
Tagged content present inside an artifact |
| 7.1:2.1 |
Warning |
7.1 |
Structure tree missing |
| 7.1:2.2 |
Warning |
7.1 |
‘Document’ structure element found which is not a root element |
| 7.1:2.3 |
Warning |
7.1 |
‘[ELEMENT_NAME]’ structure element used as root element |
| 7.1:2.4.1 |
Warning |
7.1 |
Possibly inappropriate use of a ‘[ELEMENT_NAME]’ structure element |
| 7.1:2.4.2 |
Error |
7.1 |
Invalid use of a ‘[ELEMENT_NAME]’ structure element |
| 7.1:2.5 |
Warning |
7.1 |
Possibly wrong nested ‘[ELEMENT_NAME]’ struct element into StructTreeRoot |
| 7.1:3(14.8.4) |
Error |
7.1 |
Non-standard structure type ‘[TYPE_NAME]’ is neither mapped to a standard structure type nor to another non-standard structure type |
| 7.1:4(14.8.4) |
Warning |
7.1 |
Standard structure type ‘[TYPE_NAME]’ is remapped to ‘[TYPE_NAME]’ |
| 7.1:5 |
Need check manual |
7.1 |
Color contrast |
| 7.1:6.1 |
Error |
7.1 |
XMP metadata missing in document |
| 7.1:6.2 |
Error |
7.1 |
Title missing in document’s XMP metadata |
| 7.1:6.3 |
Warning |
7.1 |
Title is empty in document’s XMP metadata |
| 7.1:7.1(12.2) |
Warning |
7.1 |
‘ViewerPreferences’ dictionary missing |
| 7.1:7.2(12.2) |
Error |
7.1 |
‘DisplayDocTitle’ entry is not set |
| 7.1:8(14.7.1) |
Error |
7.1 |
‘Suspects’ entry is set |
| 7.1:9.1(14.7) |
Error |
7.1 |
‘StructParents’ key missing in page |
| 7.1:9.2(14.7) |
Error |
7.1 |
‘StructParent’ entry missing in annotation |
| 7.1:9.3(14.7) |
Error |
7.1 |
Entry for given ‘StructParents’ not found |
Text
| Code |
Severity |
PDF/UA Code |
Message |
| 7.2:1 |
Need check manual |
7.2 |
Logical Reading Order |
| 7.2:2(14.8.2.4.2) |
Error |
7.2 |
Characters in a text object cannot be mapped to Unicode |
| 7.2:3.1(14.9.2.2) |
Error |
7.2 |
Natural language for text object cannot be determined |
| 7.2:3.2(14.9.2.2) |
Error |
7.2 |
Natural language of alternative text cannot be determined |
| 7.2:3.3(14.9.2.2) |
Error |
7.2 |
Natural language of actual text cannot be determined |
| 7.2:3.4(14.9.2.2) |
Error |
7.2 |
Natural language of expansion text cannot be determined |
| 7.2:4(14.9.4) |
Error |
7.2 |
Stretchable character no tagged using ActualText |
Fonts
| Clause |
Severity |
PDF/UA Code |
Message |
| 7.21.3.1 |
Error |
7.21.3.1 |
Character collection in CIDFont is not compartible with character collection of internal CMap |
| 7.21.3.2 |
Error |
7.21.3.2 |
CIDToGIDMap is not embedded or incomplete in font ‘[FONT_NAME]’ |
| 7.21.3.2 |
Error |
7.21.3.2 |
CMap is not embedded for font ‘[FONT_NAME]’ |
| 7.21.4.2 |
Error |
7.21.4.2 |
CIDSet is missing or incomplete for font ‘[FONT_NAME]’ |
| 7.21.4.2 |
Error |
7.21.4.2 |
Glyphs missing in embedded font ‘[FONT_NAME]’ |
| 7.21.6 |
Error |
7.21.6 |
Non-symbolic TrueType font ‘[FONT_NAME]’ has no cmap entries |
| 7.21.6 |
Error |
7.21.6 |
Encoding entry prohibited for symbolic TrueType font ‘[FONT_NAME]’ |
| 7.21.6 |
Error |
7.21.6 |
Incorrect encoding is used for TrueType font ‘[FONT_NAME]’ |
| 7.21.6 |
Error |
7.21.6 |
Incorrect “Differences” array for non-symbolic TrueType font ‘[FONT_NAME]’ |
Graphics
| Code |
Severity |
PDF/UA Code |
Message |
| 7.3:1(14.8.4.5) |
Error |
7.3 |
‘[ELEMENT_NAME]’ element on a single page with no bounding box |
| 7.3:2 |
Error |
7.3 |
Alternative text missing for ‘[ELEMENT_NAME]’ structure element |
| 7.3:3 |
Error |
7.3 |
Caption accompanying figure missing |
| 7.3:4(14.8.4.5) |
Error |
7.3 |
Graphics object is appear between the BT and ET operators |
Headings
| Code |
Severity |
PDF/UA Code |
Message |
| 7.4.2:1 |
Error |
7.4.2 |
First heading is not on the first level |
| 7.4.2:2 |
Error |
7.4.2 |
Numbered heading skips one ore more heading levels |
| 7.4.4:1 |
Error |
7.4.4 |
‘H’ and ‘Hn’ structure elements found |
| 7.4.4:2 |
Error |
7.4.4 |
More than one ‘H’ structure element inside parent structure element |
Tables
| Code |
Severity |
PDF/UA Code |
Message |
| 7.5:1 |
Warning |
7.5 |
Irregular table row |
| 7.5:2 |
Error |
7.5 |
Table header cell has no associated subcells |
| 7.5:3.1 |
Warning |
7.5 |
Table headers missing |
| 7.5:3.2 |
Warning |
7.5 |
Table summary missing |
Lists
| Code |
Severity |
PDF/UA Code |
Message |
| 7.6:1 |
Error |
7.6 |
‘LI’ structure element must be a child of ‘L’ element |
| 7.6:2 |
Error |
7.6 |
‘Lbl’ and ‘LBody’ structure element must be children of ‘LI’ element |
Notes and references
| Code |
Severity |
PDF/UA Code |
Message |
| 7.9:2.1 |
Error |
7.9 |
ID missing in ‘Note’ structure element |
| 7.9:2.2 |
Error |
7.9 |
ID entry in ‘Note’ structure element is not unique |
Optional content
| Code |
Severity |
PDF/UA Code |
Message |
| 7.10:1 |
Error |
7.10 |
‘Name’ missing in optional content configuration dictionary |
| 7.10:2 |
Error |
7.10 |
Optional content configuration dictionary contains ‘AS’ key |
Embedded files
| Code |
Severity |
PDF/UA Code |
Message |
| 7.11:1 |
Error |
7.11 |
‘F’ or ‘UF’ key missing in file specification |
| 7.11:2 |
Warning |
7.11 |
‘Desc’ key missing in file specification |
Digital signatures
| Code |
Severity |
PDF/UA Code |
Message |
| 7.13:1 |
Error |
7.13 |
Signature form field ‘[FIELD_NAME]’ does not conform to the specification |
| 7.13:2.1 |
Error |
7.13 |
Natural language of an alternate name of a form field ‘[FIELD_NAME]’ cannot be determined |
| 7.13:2.2 |
Error |
7.13 |
Alternate field name entry missing in form field ‘[FIELD_NAME]’ |
Non-interactive forms
| Code |
Severity |
PDF/UA Code |
Message |
| 7.14:1 |
Error |
7.14 |
‘PrintField’ attribute missing in non-interactive form item |
XFA
| Code |
Severity |
PDF/UA Code |
Message |
| 7.15:1 |
Error |
7.15 |
PDF contains a dynamic XFA form |
Security
| Code |
Severity |
PDF/UA Code |
Message |
| 7.16:1(7.6.3.2) |
Error |
7.16 |
Security settings block assistive technologies from accessing document’s content |
| 7.16:2(7.6.3.2) |
Error |
7.16 |
Conversion is not allowed by permission restrictions |
Navigation
| Code |
Severity |
PDF/UA Code |
Message |
| 7.17:1 |
Error |
7.17 |
Document Outlines Error |
| 7.17:2 |
Error |
7.17 |
Natural language of outlines can be determined |
| 7.17:3 |
Need manual check |
7.17 |
Semantically appropriate Page Labels |
Annotations
| Code |
Severity |
PDF/UA Code |
Message |
| 7.18.1:1 |
Error |
7.18.1 |
Natural language of Contents entry cannot be determined |
| 7.18.1:2 |
Error |
7.18.1 |
Alternative description missing for an annotation |
| 7.18.1:3 |
Error |
7.18.1 |
Annotation is not nested inside an ‘Annot’ structure element |
| 7.18.2:1 |
Error |
7.18.2 |
An annotation with subtype undefined in ISO 32000 does not meet 7.18.1 |
| 7.18.2:2 |
Error |
7.18.2 |
An annotation of subtype TrapNet exists |
| 7.18.3:1 |
Error |
7.18.3 |
Tab order entry in page with annotations not set to ‘S’ (Structure) |
| 7.18.4:1 |
Error |
7.18.4 |
‘Widget’ annotation not nested inside a ‘Form’ structure element |
| 7.18.5:1 |
Error |
7.18.5 |
‘Link’ annotation is not nested inside a ‘Link’ structure element |
| 7.18.6.2:1 |
Error |
7.18.6 |
CT key is missing from the media clip data dictionary |
| 7.18.6.2:2 |
Error |
7.18.6 |
Alt key is missing from the media clip data dictionary |
| 7.18.7:1 |
Error |
7.18.7 |
File attachment annotation. ‘F’ or ‘UF’ key missing in file specification |
| 7.18.7:2 |
Warning |
7.18.7 |
File attachment annotation. ‘Desc’ key missing in file specification |
| 7.18.8:1 |
Error |
7.18.8 |
A PrinterMark annotation is included in logical structure |
| 7.18.8:2 |
Error |
7.18.8 |
The appearance stream of a PrinterMark annotation is not marked as Artifact |
Actions
| Code |
Severity |
PDF/UA Code |
Message |
| 7.19:1 |
Need check manual |
7.19 |
Actions were found. Need to check actions according to specification PDF/UA manually |
XObjects
| Code |
Severity |
PDF/UA Code |
Message |
| 7.20:1 |
Error |
7.20 |
Reference XObject shall not be used in conforming PDF/UA file |
| 7.20:2 |
Error |
7.20 |
The content of Form XObject doesn’t incorporated into structure elements |
Would you please share the errors for which you need a description.
Please find the below list for which I could not find the description of the errors
- Structural parent tree: Inconsistent entry found
- Structure tree missing
- ‘Document’ structure element found which is not a root element
- Invalid use of a ‘[ELEMENT_NAME]’ structure element
- Possibly wrong nested ‘[ELEMENT_NAME]’ struct element into StructTreeRoot
- ‘StructParents’ key missing in page
- ‘StructParent’ entry missing in annotation
- Entry for given ‘StructParents’ not found
- Stretchable character no tagged using ActualText
- Character collection in CIDFont is not compartible with character collection of internal CMap
- CIDToGIDMap is not embedded or incomplete in font ‘[FONT_NAME]’
- CMap is not embedded for font
- Glyphs missing in embedded font
- Non-symbolic TrueType font ‘[FONT_NAME]’ has no cmap entries
- Encoding entry prohibited for symbolic TrueType font
- Incorrect encoding is used for TrueType font ‘[FONT_NAME]’
- Incorrect “Differences” array for non-symbolic TrueType font
- ‘[ELEMENT_NAME]’ element on a single page with no bounding box
- Graphics object is appear between the BT and ET operators
- ‘H’ and ‘Hn’ structure elements found
- More than one ‘H’ structure element inside parent structure element
- Irregular table row
- Table headers missing
- Table summary missing
- ‘LI’ structure element must be a child of ‘L’ element
- ‘Lbl’ and ‘LBody’ structure element must be children of ‘LI’ element
- ‘Name’ missing in optional content configuration dictionary
- Optional content configuration dictionary contains ‘AS’ key
- ‘F’ or ‘UF’ key missing in file specification
- ‘Desc’ key missing in file specification
- Signature form field ‘[FIELD_NAME]’ does not conform to the specification
- Natural language of an alternate name of a form field ‘[FIELD_NAME]’ cannot be determined
- Alternate field name entry missing in form field ‘[FIELD_NAME]’
- ‘PrintField’ attribute missing in non-interactive form item
- PDF contains a dynamic XFA form
- Conversion is not allowed by permission restrictions
- Document Outlines Error
- Semantically appropriate Page Labels
- Annotation is not nested inside an ‘Annot’ structure element
- An annotation with subtype undefined in ISO 32000 does not meet 7.18.1
- An annotation of subtype TrapNet exists
- ‘Widget’ annotation not nested inside a ‘Form’ structure element
- CT key is missing from the media clip data dictionary
- Alt key is missing from the media clip data dictionary
- File attachment annotation. ‘F’ or ‘UF’ key missing in file specification
- File attachment annotation. ‘Desc’ key missing in file specification
- The appearance stream of a PrinterMark annotation is not marked as Artifact
- Actions were found. Need to check actions according to specification PDF/UA manually
- Reference XObject shall not be used in conforming PDF/UA file
- The content of Form XObject doesn’t incorporated into structure elements
Thanks,
Sagar Anvekar
@saanvekar
A new ticket as PDFNET-47914 has been logged in our issue tracking system for the description of errors that you shared. We will let you know as soon as we have some updates regarding ticket resolution. Please spare us some time.
Any updates on the case Asad?
@saanvekar
The recently logged ticket is still pending for an investigation. However, we will surely let you know as soon as it is resolved. Please spare us some time.
Any updates on the case Asad
If you can also provide steps on how to resolve the errors, it would really help
@saanvekar
Regretfully the earlier logged ticket is not yet resolved. However, we have logged your recent concerns and comments along with the ticket and will inform you as soon as we have additional updates regarding its resolution. Please spare us some time.
We are sorry for the inconvenience.