Place an online order (step 2 of 8) Broken?

I am trying to complete the Online purchase wizard and I cannot get passed Step 2.

I choose Java Platform for "Select your platform or product family"...but the "Select your product" dropdown remains disabled.

IE says, there is some kind of error on the page.



Thank you for your post and for sharing about this issue. I have tried to reproduce it locally, but without success. Will you please share what version of IE you are using, along with any other relevant details. I appreciate your time and help in advance.

My IE version is: 7.0.5730.13CO

My Firefox version is: 3.6.3 (This browser does not show the error…the dropdowns just remain disabled.

The error on page in IE is:

Line: 1402

Char: 1

Error: Unexpected ajax response was received from the server.

This may be caused by one of the following reasons:

  • Server Transfer

  • Custom http handler

  • Incorrect loading of an “Ajaxified” user control.

Verify that you don’t get a server-side exception or any other undesired behavior, by setting the Enable-AJAX property to false.

Code: 0


Hope this helps…thanks!


Can you verify if you have JavaScript enabled? To check this in Firefox please do the following:<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

  1. Open Firefox.
  2. On the Tools menu, click Options.
  3. Click on the Content icon.
  4. Make sure the box next to Enable JavaScript is checked.
  5. Click OK

If JavaScript is not enabled the above steps should fix the problem.

Yes, Enable JavaScript is already checked in Firefox.


Is it possible for you to attempt to duplicate the error using another computer?

Yes, I confirmed that the same issue happens on my partner’s machine as well. Both browsers, same versions.

It seems that something is blocking your ability to receive Ajax responses from our website. Please use the following URL: instead of the normal URL for step 2 of 8 for the online order process.

That did the trick…Thanks!