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Post sales question for Aspose.Total for .NET - your Order ID: 190129204721


#1

Hello,

One of our customer in Korea, who has some technical questions regarding Aspose.Total for .NET
Could you please help to answer this customer’s question?

The customer want get help in Korean so I will forward your answer in translation.


Could you please confirm a follow source and attached 1070.cgm file?
There is not able to get correct result when converting cgm file to aspose.pdf. but on ABViewer trial version was working good.

Plase also checke attahce pdf fils:

1, Result in ABViewer trial version: 1070_1.pdf
2, Result in ABViewer retail version: 1070.pdf

// string dataDir = @“D:\Project\문서작업\제공자료”;

        string dataDir = @"D:\PARTS_MANUAL\320LC\02.PreBefor\04.1070";

        string sourcePath = string.Empty;
        string targetPath = string.Empty;
        string sPath = string.Empty;
        string fileName = string.Empty;

        string sourceFile = string.Empty;
        string targetFile = string.Empty;
        string targetFile1 = string.Empty;

        // DataRow dr = ((DataTable)gridControl1.DataSource).Rows[iCnt];
        //  fileName = dr[0].ToString().Trim() + "." + dr[2].ToString().Trim();
        
        sourceFile = dataDir + ".cgm"; ;

        targetFile = dataDir + ".pdf";
        targetFile1 = dataDir + ".jpeg";

        //CgmImportOptions options = new CgmImportOptions();
        
        try
        {
            PdfProducer.Produce(sourceFile, ImportFormat.Cgm, targetFile);
            Aspose.Pdf.Document pdfDocument = new Aspose.Pdf.Document(targetFile);


            using (FileStream imageStream = new FileStream(targetFile1, FileMode.Create))
            {
                Resolution resolution = new Resolution(300);
                JpegDevice jpegDevice = new JpegDevice(resolution, 100);
                jpegDevice.Process(pdfDocument.Pages[1], imageStream);
                imageStream.Close();
            }
        }
        catch (InvalidCgmFileFormatException ex)
        {
            //  Do something...
        }

Order ID: 190129204721
User Name: kyungtae_kim_hyundai-ce_com
Country: Korea, Republic Of

PURCHASE ORDER DETAILS:
ComponentSource Purchase Order ID: 444988
Order Date: 30-Jan-2019 02:43
Aspose.Total for .NET - Developer Small Business - 1 Developer and 1 Deployment Location - Includes Maintenance and Support (1 Year)
Quantity: 1
Country: Korea, Republic Of

Thank you in advance for your help.
Best regards,

Thomas Moon
ComponentSource
https://www.componentsource.com1070_1.pdf (218.0 KB)
1070.pdf (157.0 KB)


#2

@ThomasMBK

Thanks for contacting support.

We were unable to find any .cgm file attached with your post. Would you please make sure to ZIP your CGM file in an archive and upload it here. We will test the scenario in our environment and address it accordingly.


#3

Can you plase download the .cgm file for our FTP below?

ftp://j4p4n-up104d:J4p4nS3cur3P455!@ftp.componentsource.co.jp/1070.cgm

Thank you in advance for your help.
Best regards,

Thomas Moon
ComponentSource


#4

@ThomasMBK

We have tested the scenario in our environment using Aspose.PDF for .NET 19.3 and were able to observe that output PDF was not fine. The image was distorted in the PDF. For the sake of correction, we have logged it as PDFNET-46170 in our issue tracking tracking system. We will further look into details of the issue and keep you posted with the status of its correction. Please be patient and spare us little time.

We are sorry for the inconvenience.


#5

Did you have any news for this?

Best regards,

Thomas Moon
ComponentSource


#6

@ThomasMBK

We regret to share that earlier logged issue is not yet resolved. Please note that issues are resolved on first come first serve basis and we have been resolving other issues which were logged prior to yours. As soon as we have some definite updates regarding resolution of your issue, we will share with you. Please spare us little time.

We are sorry for the inconvenience.


#7

Did you have any chance to look at this?

Best regards,

Thomas Moon
ComponentSource


#8

@ThomasMBK

We are afraid that your issue could not get investigated. Please note that the issue is logged under free support model where issues are resolved on first come first serve basis and have low priority unlike the priority support model where issues have high precedence. Furthermore, we have logged your concerns and will surely consider them during investigation. Please spare us little time.

We are sorry for the inconvenience.


#9

The customer complained that this support response was too late.
The customer also said that they have to solve the project until the end of this month.

The issue have been uploaded on 19 Mar so it s being already a month ago.

Please help this problem immediately.

Best regards,

Thomas Moon
ComponentSource


#10

@ThomasMBK

We surely understand and value your concerns. As shared earlier that issues are resolved on first come first serve basis and we will definitely plan fix against your issue after resolving previously logged issues. There are other high priority issues in the queue as well which were logged prior to yours and due to them, fix of your issue may not be expected any sooner.

Nevertheless, we have logged your concerns and will definitely consider them while issue investigation. We will further update you in this regard as soon as we have some updates. Please spare us little time.

We are sorry for the inconvenience.


#11

The customer called me again for this so did you have any chance to look at this?

Best regards,

Thomas Moon
ComponentSource


#12

@ThomasMBK

We would like to share with you that your issue is expected to be resolved in upcoming version Aspose.PDF for .NET 19.6. As soon as fix of your issue is available, we will notify you within this forum thread.


#13

Thank you for your confirmation.

When do you have play to up upload to the new version?
Would you release it on this month?

Best regards,

Thomas Moon
ComponentSource


#14

@ThomasMBK

The new version i.e. 19.6 will be released in first week of next month. You will receive a notification as soon as the version is available for download.