i cannot merge more than 5 filespf excel work book to excel worksheet from my new premium account … pls advise
Can you please provide more details about the method you are using to merge the Excel files and any error messages you are encountering?
its asking me to upgrade to premium account
i am using aspose .cell >> merge excel files>> and then i am uploading files . Before i am a registered user and at that time everything was fine. Now paid for an year subscrition for pemium user then its not working
@zuhairmohamed46
Would you like to provide your sample files and runnable test code? We will check it soon.
its around 100 files to be merged into a sheet , also i cannot upload excel files here
could you please update my account , i think its not yet upgraded but the payment done and invoice already received.
@zuhairmohamed46
Please refer to the following document to set the license and check if the License is loaded successfully.
please look the image uploaded in reply
@zuhairmohamed46
We have opened the following new ticket(s) in our internal issue tracking system and will deliver their fixes according to the terms mentioned in Free Support Policies.
Issue ID(s): CELLSAPP-4161
You can obtain Paid Support Services if you need support on a priority basis, along with the direct access to our Paid Support management team.
@zuhairmohamed46
We sincerely apologize for the inconvenience you are experiencing.
I just tested the Merger App and was able to successfully merge 15 files with a premium account. The issue might be related to expired login credentials.
Could you please try the following steps:
1.Clear your browser cookies or switch to a different browser.
2.Log in again and attempt the upload.
If the issue persists, please let us know, and we will investigate further.
Thank you for your patience and understanding!