Hi Tim,
Hi ,
It has been more than three month and we have not received any response.
Can you please update us about this fix. My boss is asking for update also.
Thanks
Tim
Thanks for posting your inquiry.
I am afraid that earlier logged issue has not been yet resolved, as there are other pending issues in the queue and our product team has been busy in resolving them. As soon as we have some certain updates regarding resolution progress of your issue, we will inform you within this forum thread. Please be patient and spare us little time.
We are sorry for the inconvenience.
Hi - We opened this issue on May 23 - 2017. 4 months is long time and we are waiting patiently for a fix as our release is coming soon. Can we talk with someone in support or in management to expedite this.
Thanks
Tim
Hi Asad, we have Priority Support Subscription.
Account -
Order ID: 161017025608
Order Date: 10/17/2016
Payment Status: Proved ( 10/17/2016 )
Aspose.Pdf for .NET
Priority Support Subscription
Aspose_Account.JPG (28.3 KB)
Please let me know who to contact or send email to.
Thanks
Tim
Thanks for sharing the details and sorry for the delayed response.
Now that you have purchased the Priority support, so you can access Paid support system and raise a ticket containing all the details. The team will escalate the issue accordingly. We are sorry for your inconvenience.
Hi - Why can’t you transfer this request into PAID support system. That way its history remains when it was reported. Thx
Hi - For some reason, I am not able to create a ticket in PAID system.
Can I have a phone # to call - thx
Hi - This is the message I get when I try to use the PAID Support link.
Aspose_Error.JPG (13.7 KB)
Thx
Your request has been shared with respective team and they are working on above stated requirement. As soon as we have some further updates, we will let you know.
Thanks. Waiting for a solution or suggestion.
Hi - I have filed a complaint as we are not getting any answers.
Thx
Thanks for your patience. After further discussions with related team, I am afraid to share that we cannot move a thread from Free support forum to Paid support and as requested earlier, you will have to create a new thread in paid support where you can provide the reference of this thread. Please note that once the query is posted in paid support, the priority of issue will be raised and it will expedite the investigation process.
I have already posted here that we are not able to create a thread on PAID Support. I get an error.
Can someone fix our account so I am able to create a PAID Support Ticket.
In my previous posts, I have listed all the account information and error message.
We are moving here in circles.
Can I have name and email someone who can fix our account.
Is someone working on the fix to our problem.
Thanks for writing back and sorry for the delayed response.
We have communicated the issue, which you are facing, to the respective team and they are investigating the reasons behind this. As soon as we get some feedback from them, we will update you. Please spare us little time.
We are sorry for the inconvenience faced.
My apologies for the inconvenience, and could you try again at https://helpdesk.aspose.com/ please - it is working now.
My apologies for the inconvenience.
Kind regards,
George.
I have created a PAID Support ticket - 172554
Thanks
Safdar
Thanks for the acknowledgment.
Now that a ticket against your issue, has been created in the PAID Support, investigation will be escalated accordingly and you will be updated in the respective post over PAID Support platform. We are sorry for the inconvenience, which has been caused.
We are experiencing this issue as well. Has it been resolved?
The linked ticket ID PDFNET-42801 has already been resolved. Please download and try the latest version 18.5 of Aspose.PDF for .NET API and if this does not help, then please send all details of your scenario, including source documents and code. We will investigate your scenario and share our findings with you.