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Problem converting this PDF document into an image

Tried converting this PDF to image and I get an error. using PHP web interface…

Server Error in ‘/v1.1’ Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a tag within a “web.config” configuration file located in the root directory of the current web application. This tag should then have its “mode” attribute set to “Off”.


Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's configuration tag to point to a custom error page URL.


Hi Scott,

We are sorry for the inconvenience caused. Please confirm your intended image format, so we will test the scenario accordingly and will confirm you the details.

Best Regards,

I am converting to PNG format. The .pdf file came from Microsoft Publisher and I believe this is a general problem with publisher generated .pdf files as I have seen this error before. I have a suspicion it has something to do with the optimization that can be done to the .pdf file by Microsoft Publisher in order to get the file size smaller. Both of the times I have seen the failure has been with optimized files from Microsoft Publisher.

Here’s the source code attached.

Hi Scott,

Thanks for providing additional information. We are looking into the issue and will get back to you soon.

Best Regards,

Hi Scott,

We are sorry for the inconvenience caused. While testing the scenario with the latest version of Aspose.Pdf for Cloud, We have managed to reproduce the reported issue and logged it in our bug tracking system as SAASPDF-120 for further investigation and resolution. We will notify you via this thread as soon as it is resolved.

Please feel free to contact us for any further assistance.

Best Regards,

Hi Scott,

Thanks for your patience.

We are pleased to share that the issue reported earlier is resolved. Please continue using our API’s and in the event of any further query, please feel free to contact.

The issues you have found earlier (filed as SAASPDF-120) have been fixed in Aspose.Pdf for Cloud 10.6.0.

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